COMMUNITY MANAGER (Washington Garden's)

Post-Road-Management-2; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid Federal Holidays

PTO

Job summary

Post Road Management's Washington Gardens Community Manager role oversees the property's operational, financial, and physical performance, guiding onsite teams to meet occupancy, revenue, and resident satisfaction targets. This position drives accountability and collaborates with maintenance, regional leadership, and corporate teams to maximize results.

The role emphasizes leadership, budgeting, regulatory compliance, and resident relations, with opportunities to lead capital planning and staff

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree in Business, Property Management, Real Estate, or related field preferred.
• Minimum of 5 years of residential property management experience.
• Minimum of 2 years in a leadership or supervisory role.
• Experience managing multiple communities required.
• Strong knowledge of Fair Housing laws.
• Proficient in Microsoft Office Suite and property management software.

Responsibilities

• Oversee daily operations of assigned community.
• Monitor occupancy, leasing performance, delinquency, resident retention.
• Lead onboarding and training, promote accountability and team culture.
• Monitor financial performance and NOI, review statements and expenses.
• Coordinate with maintenance and supervise technicians.
• Prepare operating reports and maintain records.

Skills

Leadership

Budgeting

Financial analysis

Customer service

Communication

Teamwork

Education

High school diploma or GED

Associate's degree in Business, Property Management, Real Estate, or related field

Bachelor's degree in Business, Property Management, Real Estate, or related field

Tools

AppFolio

Paycom

Microsoft Office

Job description

Community ManagerPosition SummaryThe Community Manager is responsible for the overall operational, financial, and physical performance of Washington Gardens. This position provides leadership, training, and operational support to onsite teams, ensuring company standards, resident satisfaction, regulatory compliance, and financial objectives are consistently achieved.The Community Manager leads by example, drives accountability, and partners with maintenance, regional leadership, and corporate departments to maximize occupancy, revenue, and resident retention.Essential Duties and ResponsibilitiesProperty OperationsOversee the daily operations of assigned community.Ensure property is maintained in accordance with company standards and local, state, and federal regulations.Monitor occupancy, leasing performance, delinquency, resident retention, and turnover.Conduct regular property inspections and implement corrective action plans as needed.Ensure exceptional customer service is delivered to residents and prospects.Financial ManagementAssist with preparation and management of annual operating budgets.Monitor monthly financial performance and identify opportunities to improve NOI.Review financial statements, variances, and operating expenses.Approve invoices and ensure timely processing.Maintain collection efforts and minimize delinquency.Budget tracking for community.Leadership & Team DevelopmentAssist Post Road Management with onboarding and training needs as they arise.Conduct regular performance discussions and provide ongoing feedback.Promote accountability while fostering a positive team culture.Assist with performance improvement plans when necessaryWhy join Post Road Management? Post Road Management fosters a healthy environment for all employees we focus on our Core Values, which are:LOYAL | RESPONSIVE | PROBLEM SOLVER | POSITIVE | CAREBenefits Package to include:MedicalDentalVision401KPTOPaid Federal HolidaysComplianceEnsure compliance with Fair Housing laws and all applicable local, state, and federal regulations.Maintain complete and accurate resident files.Ensure compliance with affordable housing programs including, HUD, HOME, or other applicable programs when assigned.Assist with audits and agency inspections.Leasing & Resident RelationsMonitor leasing activity and marketing effectiveness.Review pricing strategies and recommend rental adjustments.Resolve resident concerns and escalated issues professionally and promptly.Promote resident retention through quality customer service and community engagement.Maintenance CoordinationSupervise Maintenance Technicians to ensure work orders are completed timely.Monitor preventive maintenance schedules.Conduct regular inspections of curb appeal, vacant units, amenities, and common areas.Coordinate capital improvement projects when assigned.Administrative ResponsibilitiesEnsure accurate use of property management software including AppFolio and other company systems.Prepare weekly, monthly, and quarterly operational reports.Maintain accurate records and documentation.Participate in company meetings, training, and special projects.Core CompetenciesLeadershipAccountabilityIntegrityCustomer FocusProblem SolvingTeamworkAdaptabilityCommunicationFinancial AcumenCoaching & DevelopmentPerformance ExpectationsSuccess in this role is measured by:Achievement of occupancy and leasing goals.Budget adherence and financial performance.Resident satisfaction and retention.Compliance audit results.Team development and employee engagement.Timely completion of reports and operational objectives.Maintenance of safe, attractive, and well-managed communities.This position may perform other duties as assigned to support the operational needs and continued success of the company.QualificationsEducationHigh school diploma or GED required.Associate's or Bachelor's degree in Business, Property Management, Real Estate, or related field preferred.ExperienceMinimum of 5 years of residential property management experience.Minimum of 2 years in a leadership or supervisory role.Experience managing multiple communities required.Knowledge & SkillsStrong knowledge of Fair Housing laws.Excellent leadership and coaching abilities.Strong financial and budgeting skills.Ability to analyze financial reports and operational metrics.Excellent conflict resolution and customer service skills.Strong organizational and time management skills.Excellent written and verbal communication skills.Ability to prioritize multiple projects in a fast-paced environment.Proficient in Microsoft Office Suite.Experience with AppFolio, Paycom, and other property management software preferred.CertificationsCertified Apartment Manager (CAM) preferred.Valid driver's license with reliable transportation required.Physical RequirementsAbility to walk properties, climb stairs, and inspect buildings.Ability to lift up to 25 pounds occasionally.Ability to sit, stand, bend, and use standard office equipment for extended periods.Ability to travel between assigned properties as needed.