Community Manager - Social Media, Selling Partner Communities

Amazon; San Diego (CA); On-site; USD 62,000 - 133,000; Full time

Job summary

An innovative company seeks a dynamic Community Manager to enhance engagement with Selling Partners through social media. This role is pivotal in fostering relationships and understanding the community's needs, driving conversations, and shaping the Seller experience on various platforms. The ideal candidate is entrepreneurial, possesses excellent communication skills, and is adept at navigating complex environments. Join a forward-thinking organization that values collaboration and empowers its team members to make a significant impact in the e-commerce landscape. If you are passionate about community building and driving results, this opportunity is for you.

Qualifications

• Strong ownership and ability to thrive in ambiguous environments.
• Expert knowledge of Selling Partners’ business trends and tools.

Responsibilities

• Build authentic relationships with Amazon Sellers to understand their needs.
• Lead two-way conversations between Amazon and Sellers to address concerns.

Skills

Community Engagement

Communication Skills

Relationship Building

Social Media Strategy

Sales Experience

Education

Bachelor's Degree

3+ Years of Sales or Marketing Experience

Tools

Sprinklr

Social Listening Tools

Job description

Community Manager - Social Media, Selling Partner Communities

Join to apply for the Community Manager - Social Media, Selling Partner Communities role at Amazon.

Description

The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon’s stores are a great place for our Selling Partners to build and maintain thriving businesses.

We are looking for an entrepreneurial Community Manager who wants to play a critical role in shaping our community engagement efforts with Selling Partners on Amazon’s Seller social media channels and beyond. The ideal candidate has a strong sense of ownership, thrives in an ambiguous environment, and can have a direct impact on Selling Partners’ experience with Amazon. They enjoy building relationships internally and externally, possess excellent communication skills, and demonstrate high judgment.

Key job responsibilities

1. Gaining a deep understanding of our global Selling community and their needs by building authentic and meaningful relationships with and between Amazon Sellers.
2. Demonstrating expert knowledge of Selling Partners’ business trends, pain points, and available tools, and tailoring guidance accordingly.
3. Leading efforts to build and contribute to healthy, two-way conversations between Amazon and Sellers on and off Amazon channels; offering Sellers insights into Amazon’s perspective.
4. Developing expertise in Amazon’s subject matter, engaging in conversations with Sellers to clarify/update information, correct misconceptions, and ask probing questions about selling on Amazon to share feedback with product teams.
5. Identifying emerging trends in Seller Social Media and sharing insights with Amazon teams to address Seller needs.
6. Developing and contributing to online engagement plans, creating regular touchpoints that drive users to log in, consume, and engage with content and community members in Seller Social Media.
7. Promoting a sense of community and inclusion across Selling Partners and team members.

Basic Qualifications

• Bachelor's degree or equivalent, or 3+ years of sales or marketing experience (e-commerce, retail technology, SaaS) or equivalent.

Preferred Qualifications

• Experience influencing at all organizational levels, especially at the executive level.
• Knowledge of Sprinklr platform or relevant social listening tools.

Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected categories. We consider qualified applicants with arrest and conviction records, in accordance with applicable laws.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, visit this link for more information. Pay ranges from $62,100 to $132,900 annually, based on market, experience, and skills. Additional compensation such as equity and sign-on bonuses may be offered. For more details, visit Amazon Benefits. This position remains open until filled. Apply via our career site.

Company

Amazon.com Services LLC

Job ID

A2971675

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Advertising, and Business Development

Industries

• Software Development