Community Manager - Palmera Apartments

Atlantic Housing Foundation, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Atlantic Housing Foundation, Inc. seeks a seasoned Community Manager to lead on-site staff at a multifamily property, including HUD properties, ensuring full compliance with corporate policies and procedures.

You will prepare and analyze reports, assist in annual budgeting, and manage expenses to achieve revenue and occupancy goals while supporting social programs in line with the Foundation’s mission.

Qualifications

• Three+ years on-site multifamily property management experience
• One year as Property Manager/Community Manager for a Tax Credit property
• Experience with affordable housing programs including income/rent restrictions
• Proficiency with Yardi or similar PM software
• Leadership and performance coaching of staff

Responsibilities

• Supervise on-site staff and ensure adherence to corporate policies
• Prepare accurate reports (weekly, monthly, quarterly, annual, ad hoc)
• Assist in annual budgets and manage expenses to meet goals
• Review capital replacement plans with Regional Manager
• Develop local market knowledge and marketing plans
• Solicit bids and negotiate with vendors
• Lead tenant relations and ensure excellent customer service
• Oversee resident services and ensure program goals are met
• Handle evictions and routine legal matters
• Maintain fair housing and legal compliance
• Drive process improvements across procedures
• Conduct regular site inspections and report findings
• Manage performance reviews and compensation decisions
• Cross-train staff as needed

Skills

Communication skills

Staff leadership

Budget management

Market research

Vendor management

Customer service

Process improvement

Education

High School diploma or equivalent

Property management certification (e.g., CPM, ARM, CAM)

Tools

Yardi

Property management software

Job description

The Community Manager will have a proven track record of successfully managing multifamily properties, including HUD properties, utilizing superior communication skills and a positive attitude. Community Managers directly supervise the property’s on-site staff to ensure implementation of all corporate policies and procedures.

Reporting: Prepare accurate and timely reports (weekly, monthly, quarterly, annually and ad hoc) detailing cash flow, budget variances, market studies, and business strategies.

Budget and Expense and Program Goals: Assist in developing annual budgets, and executing on same, including managing expenses and achieving company goals, including revenue, occupancy, social programs, and other aspects of the Foundation’s mission.

Capital Improvements: Work with the Regional Manager and corporate team to review and inspect all capital replacement plans; ensure all are within the scope of the approved budget.

Market Research: Maintain detailed knowledge of the local market / competition and develop tailored marketing plans and strategies.

Vendor Management: Solicit bids and negotiate with vendors.

Tenant Relations: Lead the on-site team in excellent customer service.

Resident Services: Review and monitor the monthly schedule of resident services activities are taking place and supporting of the AHF mission.

Routine Legal Matters: Lead on-site staff in evictions and other routine legal matters.

Fair Housing and Legal Compliance: Remain abreast of federal and state legal developments as they pertain to our business, including Fair Housing, EEO, OSHA, and ADA, and assist in assuring compliance.

Process Improvement: Assist in ongoing process improvement, including revisions of policies and procedures.

Employee Reviews and Compensation: Review performance and recommend (or approve as appropriate) employee compensation decisions.

Site Inspections: Personally inspect the property on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior.

Education and Experience:

The Community Manager will report directly to a Regional Manager, and will have the following credentials and qualifications (required for consideration for the position):

At least three (3) years prior experience in on-site multifamily property management, at least one (1) of which must have been a Property Manager / Community Manager of a Tax Credit community

Proven completion of a leadership development program (preferred)

High School degree or equivalent (Required)

Professional Designation or Certification indicating property management expertise (e.g., CPM, ARM, CAM, TCS, HCCP, SCHM, or equivalent designation from a recognized MF industry organization)

Prior experience with affordable housing programs (income and rent restrictions, LURA and/or Tax Credit compliance, etc.)

Proficiency with Yardi property management software (preferred) or experience with similar property management software.

Demonstrated ability to effectively recruit, retain, manage, direct, train, motivate and lead both office and maintenance personnel

1+ years prior experience evaluating employee performance, coaching and developing team members

Additional Requirements

Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.

This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.

The job responsibilities of this position may include cross training in other functions or positions to ensure satisfactory operation of the department or work area.