On-Site Community Manager - Palmera Apartments

Atlantic Housing; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Atlantic Housing seeks a Community Manager to oversee on-site multifamily properties, including Tax Credit communities. You will lead the on-site team, ensure policy compliance, and drive occupancy and revenue goals.

You will report to the Regional Manager, prepare regular cash flow and budget reports, and manage capital projects while maintaining excellent resident relations and service delivery.

Qualifications

• At least 3 years on-site multifamily property management experience, including Tax Credit communities.
• Leadership development program completion (preferred).
• High School degree or equivalent (Required).
• Professional designation or certification indicating property management expertise (e.g., CPM, ARM, CAM, TCS, HCCP, SCHM, or equivalent).
• Prior experience with affordable housing programs (income and rent restrictions, LURA and/or Tax Credit compliance).
• Proficiency with Yardi or similar property management software.

Responsibilities

• Supervise on-site staff to ensure policy and procedure implementation.
• Prepare accurate and timely reports detailing cash flow, budget variances, market studies, and business strategies.
• Assist in developing annual budgets and managing expenses to meet revenue and occupancy goals.
• Review capital replacement plans with Regional Manager to ensure budget alignment.
• Maintain knowledge of local market and develop tailored marketing plans.
• Solicit bids and negotiate with vendors.
• Lead on-site staff in customer service and tenant relations.
• Monitor resident services and support the Foundation’s mission.
• Lead on-site in evictions and routine legal matters.
• Stay abreast of Fair Housing, EEO, OSHA, and ADA regulations and ensure compliance.
• Assist in process improvements and policy revisions.
• Review staff performance and compensation decisions.
• Conduct regular site inspections to ensure marketability and upkeep.
• Ensure cross-training to maintain department operations.

Skills

Leadership

Budgeting

Vendor management

Customer service

Fair housing compliance

Staff supervision

Education

High School degree or equivalent

PM designation or certification (CPM/ARM/CAM/TCS/HCCP)

Tax Credit program experience

Yardi or similar property management software

Tools

Yardi property management software

Job description

The Community Manager will have a proven track record of successfully managing multifamily properties, including HUD properties, utilizing superior communication skills and a positive attitude. Community Managers directly supervise the property’s on-site staff to ensure implementation of all corporate policies and procedures.

Reporting: Prepare accurate and timely reports (weekly, monthly, quarterly, annually and ad hoc) detailing cash flow, budget variances, market studies, and business strategies.

Budget and Expense and Program Goals: Assist in developing annual budgets, and executing on same, including managing expenses and achieving company goals, including revenue, occupancy, social programs, and other aspects of the Foundation’s mission.

Capital Improvements: Work with the Regional Manager and corporate team to review and inspect all capital replacement plans; ensure all are within the scope of the approved budget.

Market Research: Maintain detailed knowledge of the local market / competition and develop tailored marketing plans and strategies.

Vendor Management: Solicit bids and negotiate with vendors.

Tenant Relations: Lead the on-site team in excellent customer service.

Resident Services: Review and monitor the monthly schedule of resident services activities are taking place and supporting of the AHF mission.

Routine Legal Matters: Lead on-site staff in evictions and other routine legal matters.

Fair Housing and Legal Compliance: Remain abreast of federal and state legal developments as they pertain to our business, including Fair Housing, EEO, OSHA, and ADA, and assist in assuring compliance.

Process Improvement: Assist in ongoing process improvement, including revisions of policies and procedures.

Employee Reviews and Compensation: Review performance and recommend (or approve as appropriate) employee compensation decisions.

Site Inspections: Personally inspect the property on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior.

Education and Experience:

The Community Manager will report directly to a Regional Manager, and will have the following credentials and qualifications (required for consideration for the position):

At least three (3) years prior experience in on-site multifamily property management, at least one (1) of which must have been a Property Manager / Community Manager of a Tax Credit community

Proven completion of a leadership development program (preferred)

High School degree or equivalent (Required)

Professional Designation or Certification indicating property management expertise (e.g., CPM, ARM, CAM, TCS, HCCP, SCHM, or equivalent designation from a recognized MF industry organization)

Prior experience with affordable housing programs (income and rent restrictions, LURA and/or Tax Credit compliance, etc.)

Proficiency with Yardi property management software (preferred) or experience with similar property management software.

Demonstrated ability to effectively recruit, retain, manage, direct, train, motivate and lead both office and maintenance personnel

1+ years prior experience evaluating employee performance, coaching and developing team members

Additional Requirements

Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.

This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.

The job responsibilities of this position may include cross training in other functions or positions to ensure satisfactory operation of the department or work area.