Community Manager- Indianapolis, IN

Vicinia Property Management; Indianapolis (IN); On-site; USD 52,000 - 66,000; Full time

Job summary

Vicinia Property Management is seeking a Student Housing Community Manager to oversee all operations of a student housing community and to increase NOI while maintaining the asset. The role requires experience in student housing and involves direct supervision of on-site staff under the VP of Operations.

The ideal candidate will have strong communication, organizational and leadership skills, with a background in leasing, sales or hospitality a plus and familiarity with property management

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent communication, organizational and leadership skills are required.
• Preferred sales and leasing experience in multifamily or hospitality.
• Experience with computerized property management and accounting software is desirable.

Responsibilities

• Leads leasing of apartments at established rental rates and tours prospects.
• Prepares and processes leasing paperwork, applications, leases and checks.
• Collects security deposits, rent and other funds per policy and safeguards funds.
• Monitors marketing effectiveness, keeps ad books and demographics, follows up with prospects.
• Maintains knowledge of rents, market comps, vacancies and renewals.
• Trains and supervises on-site staff; conducts performance reviews and disciplinary actions as needed.

Skills

Communication

Organization

Leadership

Customer service

Education

High school diploma or equivalent

Tools

Property management software

Accounting software

Job description

Vicinia Property Management is looking to hire a Student Housing Community Manager.

The Community Manager is responsible for all operations of the student housing apartment community with the primary objectives of increasing the net operating income of the community, maintaining the physical asset, providing for a quality living environment for residents and establishing a positive, productive working relationship with the community staff. This position requires experience in Student Housing. The Community Manager performs these duties personally. The Community Manager is under limited supervision.

Supervisory Responsibilities:

This job supervises 2 (two) or more team members.

Education and Experience:

• High school diploma or equivalent is required.
• A valid driver's license is required
• Reliable transportation with active auto insurance is required.
• A minimum of one year student housing property management experience including supervisory responsibilities is required. 2 or more years is preferred.
• Excellent communication, organizational, and leadership skills necessary.
• Prefer sales/multi-family leasing experience and/or hospitality industry and/or product sales.
• Marketing and budgeting experience preferred.
• Computer literacy, including experience with computerized property management and / or accounting software desired.

Essential Duties and Responsibilities:

• Provides information about the apartments and the community to the prospective resident and schedules visits to the community. Responsible for leasing apartments at established rental rates as determined by the VP of Operations and noted on the rental price advice.
• Accurately and efficiently prepares and assists with all leasing paperwork (i.e. applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.)
• Collects security deposits, rent and all other funds associated with resident moves. Safeguards monies received consistent with Company policy.
• Monitors the effectiveness of overall marketing efforts and offers input and suggestions to the Regional Property Manager in regards to promotions, advertisements, etc. Maintains an ad book and demographics. Completes follow-up thank you notes and call backs with prospects after initial visit in a timely fashion (24 hours).
• Strives to continuously meet or exceed resident satisfaction benchmarks.
• Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, market comps, vacancies, apartment availability, lease expirations, square footage, etc.
• Inspects marketing path and all vacant apartments on a regular basis to ensure they are ready to show to prospective residents.
• Ensures all vacant apartments are market-ready, including painting, carpet cleaning, general repairs, etc., within 7 days of becoming vacant.
• Trains, evaluates, and supervises all on-site employees under the direction of the VP of Operations. Coaches and counsels' on-site employees and conduct annual performance reviews. Handles disciplinary action including terminations with VP of Operations approval.
• Conducts community staff meetings on a regular basis. Attends management meetings when scheduled.
• Develops an integral team that effectively sells the quality and professionalism of the Vicinia Property Management Properties, including courteous attitude when dealing with residents, subordinates, co-workers, vendors and the general public.
• Responsible for coaching community staff on common on-site tools.
• Completes competitive surveys on a regular basis. Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
• Oversees, develops and participates in various leasing training programs to ensure their success.
• Executes/serves notices and demands in accordance with Company policy upon resident's delinquent in their rent or who have breached other terms of their lease.
• Monitors closing ratios for self and leasing associates (where applicable) to ensure requirements are met. Recommends additional training for self-and/or leasing associates if necessary.
• Reviews all lease renewals and initiates rent/fee changes according to the operating budget, rental price advice, market conditions and/or as directed by the VP of Operations.

Compensation:

Vicinia Property Management’s vision is to provide homes and be the employer of choice in the communities we serve. We are poised for significant growth, while creating a culture of compassion for all.