Community Manager II

BH Management; Urbandale (IA); On-site; USD 75,000 - 78,000; Full time

Job summary

A property management company is seeking a Community Manager II to oversee the daily operations of a 300-500 unit community. Responsibilities include ensuring compliance with regulations, managing finances, and maintaining resident satisfaction. The ideal candidate has 3-5 years of property management experience and strong leadership and communication skills. This full-time role is based onsite in Urbandale, IA.

Qualifications

• 3-5 years of property management experience managing 300-500 units.
• Ability to travel 20% of the time.
• Prior leadership experience required.

Responsibilities

• Oversee day-to-day operations of the community.
• Implement marketing and leasing strategies.
• Manage service requests and ensure timely responses.
• Create operating income/expense budgets.
• Hire, train, and evaluate property staff.

Skills

Property management experience

Advanced MS Office skills

Strong communication skills

Leadership experience

Education

High School Diploma or GED

Job description

Overview

Position: Community Manager II

Unit Size: 300-500 units in one community

Location: Westpointe Apartments and Townhomes - Urbandale, IA

Reports to: Regional Manager

Direct reports: Yes

Job Type: Full-Time

Salary: $75,000.00 - $78,000.00

Travel: Up to 25%

Job Shift: Day, Monday - Friday

Education Level: Not Specified

Description: Real Estate

Role Overview

As the Community Manager II, you’ll have a big mission. If you choose to accept it, your mission will be the oversight of successful day-to-day operations (financial, administrative, sales, marketing, and maintenance) of the community while ensuring company standards are achieved and excellent customer service is delivered. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, how things are done matters just as much as what was done here at BH!

Key Responsibilities

• Regularly inspects the property to ensure company standards are met; takes action to establish property compliance with safety, industry, and city/state/federal regulations to ensure safe and stable operation; identifies areas of improvement and offers suggestions to improve efficiency, productivity, and profitability.
• Gathers, analyzes and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc., to provide up-to-date information.
• Develops resident retention strategies and communicates with residents in a timely manner; addresses service issues; monitors resident satisfaction in person or via follow-up calls, texts, or emails to ensure a positive living experience.
• Manages and coordinates requests for repairs and maintenance; ensures timely responses to service orders; verifies, inspects, and confirms status of vacant units; oversees preventative maintenance programs per BH guidelines.
• Partners with Regional Manager to create operating income/expense budgets reflecting owners’ objectives; ensures budgeting guidelines and financial systems (purchase orders, expense monitoring) are followed; processes payables and purchase orders; monitors vendor statements and balances.
• Reviews monthly income and expense reports and reports variances; coordinates collection and documentation of all revenues following lease obligations; collects delinquent accounts per BH policy; prepares weekly/monthly property operation reports (petty cash, variance, leasing, renewal, financial).
• Hires, trains, supervises, develops, and mentors property staff; conducts performance evaluations and takes corrective action as needed.
• Other duties as assigned.

You Have

• 3-5 years of property management experience managing 300-500 units in one community.
• Ability to travel via car or plane on an average of 20% of the time.
• Advanced MS Office Word/Excel and computer technology skills.
• Strong written and verbal communication skills.
• Prior leadership experience required.
• High School or GED; some college preferred.
• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.

Seniority Level: Experienced

Industry: Property Management

Employment Type: Full-Time

Location: Onsite

Work Schedule: Monday-Friday (schedule may vary).

Equal Employment Opportunity: We are an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.