Community Manager I

CARR WORKPLACES Inc.; Reston (VA); On-site; USD 29,811 - 33,117; Full time

Job summary

CARR WORKPLACES Inc. in Reston, VA is seeking a Community Manager I to be the face of the center, delivering hospitality at every touchpoint and supporting daily operations, client experience, and community engagement.

You will greet visitors, manage onboarding and offboarding, coordinate conference room reservations and events, work with vendors, and help maintain brand standards across shared spaces and services.

Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• 1+ year of experience in hospitality, coworking, or service-focused environments preferred.
• Customer service experience required; hospitality experience preferred.
• Experience with CRM, scheduling, or workplace management platforms is a plus.

Responsibilities

• Deliver hospitality and client experience at every touchpoint.
• Greet visitors, answer inquiries, and manage onboarding/offboarding.
• Coordinate conference room bookings, catering, and events.
• Maintain center readiness and support operations and vendor coordination.
• Handle invoices and day-to-day administrative tasks as needed.

Skills

Hospitality-driven mindset

Strong communication

Organization

Multitasking

Problem solving

Tech proficiency

Education

Associate’s degree

Bachelor’s degree preferred

Tools

CRM

Scheduling software

Workplace management platforms

Job description

# Community Manager IReston - Reston, VA 20190## OverviewSalary Range$21.64 - $24.04## DescriptionThe Community Manager I serves as the face of the center, delivering hospitality at every touchpoint while supporting daily operations, client experience, and community engagement. This role is responsible for creating a welcoming environment for clients and guests, coordinating center services, and ensuring operational excellence across the workspace.Key ResponsibilitiesHospitality and Client Experience* Deliver a best-in-class client and guest experience through proactive, service-focused interactions.* Greet visitors, answer inquiries, and serve as a primary point of contact for clients.* Support client onboarding and offboarding to ensure a seamless experience.* Respond to client requests and resolve concerns in a timely, professional manner.* Build strong relationships that contribute to client satisfaction and retention.Operations and Center Management* Maintain center readiness, ensuring offices, conference rooms, cafés, and common areas meet brand standards.* Coordinate mail, package handling, shipping, and related client services.* Manage inventory and ordering of office, kitchen, and operational supplies.* Partner with building management, vendors, and service providers to address facility needs.* Support operational processes, compliance standards, and center initiatives.Meetings, Events, and Community* Coordinate conference room reservations, day office bookings, and related services.* Manage catering requests, event setup, and vendor coordination.* Support community-building events and networking opportunities.* Assist with marketing initiatives and outreach to clients and prospects.Administrative and Financial Support* Maintain accurate client information and operational records.* Process invoices, purchase orders, and expense reconciliations in accordance with company procedures.* Support account management activities and day-to-day administrative operations.* Develop a working knowledge of the center financial performance and key business metrics.## QualificationsCore Competencies* Hospitality-driven mindset and passion for client service* Strong communication and interpersonal skills* Excellent organization, attention to detail, and follow-through* Ability to prioritize multiple responsibilities in a fast-paced environment* Problem-solving mindset with adaptability and professionalism* Technology proficiency, including Microsoft Office and business systems* Collaborative team player with a positive attitudeQualifications* Associate’s degree required; Bachelor’s degree preferred.* 1+ year of experience in hospitality, coworking, office administration, retail, hotel, restaurant, or other service-focused environments preferred.* Customer service experience required. Hospitality experience preferred.* Experience with CRM, scheduling, or workplace management platforms is a plus.Working Environment* Full-time, in-office role* Core hours: Monday–Friday, with flexibility to support business needs, including evenings and weekends* Ability to lift/move up to 50 pounds as needed