Community Manager - Holly Ridge

DEVCO RESIDENTIAL GROUP; Everett (WA); On-site; USD 44,083 - 61,992; Full time

Benefits offered by this job

90% company-paid medical benefits

Paid dental and vision benefits

3 weeks of paid time off

Discretionary bonus programs

Job summary

DEVCO RESIDENTIAL GROUP is seeking a Community Manager in Everett, WA, to oversee day-to-day operations of assigned communities. The role involves leading a team, ensuring resident satisfaction, and maintaining occupancy.

Applicants should have at least 2 years of property management experience and strong leadership skills. The position offers a comprehensive benefits package including medical, dental, and 401(k) programs.

Qualifications

• Minimum 2 years of property management experience, including sales/multifamily leasing and supervisory responsibility.
• Strong written and verbal communication skills.
• Ability to deliver daily brief huddles and micro-training.

Responsibilities

• Recruit, interview, hire, and train employees.
• Oversee marketing programs and resident retention efforts.
• Ensure compliance with regulatory requirements.

Skills

Staff Management

Decision-Making

Communication

Yardi Software

Education

Bachelor's degree in business or a related field

Tools

Yardi

MS Office Suite

Job description

Job Details

Location: Holly Ridge - Everett, WA 98204

Position Type: Full Time

Salary: $32.00 - $45.00 per hour

Schedule: Monday to Friday 8:00 AM – 5:00 PM

Benefits Offered

• Over 90% company‑paid medical benefits for employee coverage
• 100% company‑paid dental and vision benefits for employee coverage
• Healthcare and dependent care flexible spending accounts
• Company‑paid life insurance, AD&D and long‑term disability benefits for employee coverage
• Best‑in‑class voluntary insurance benefits
• Pre‑tax and Roth 401(k) programs with company match of 100% of the first 4% contributed
• Discretionary bonus programs
• Eligibility for a 30% housing discount consideration
• Employee assistance program with 24/7 counseling services
• Company‑sponsored industry training and certifications
• 3 weeks of paid time off each year
• Up to 12 paid holidays each year

About the Position

The Community Manager is responsible for the day‑to‑day operations of one or more assigned communities and ensures that company objectives are met. The role leads performance in associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance.

Job Responsibilities

• Recruit, interview, hire, train, and retain employees; work with HR to onboard new staff
• Oversee marketing programs, including social media engagement, collateral inventory management, and collaboration with the Marketing Department
• Supervise resident retention, renewals, and leasing programs to maintain maximum occupancy and minimal turnover
• Ensure success of resident events, community programming, and local/non‑profit programs
• Oversee all maintenance activity—unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects
• Implement new systems, programs, and procedures as directed by the company
• Use company technology and software effectively and appropriately
• Lead and supervise 3–10+ employees, including Leasing, Maintenance, Assistant Managers, and Porters
• Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide ongoing coaching and feedback
• Document performance, apply progressive discipline, and partner with HR on employee‑relations issues
• Build staffing schedules, manage timecards, approve PTO, and ensure meal/rest compliance
• Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training and accountability
• Collect, post, and reconcile rent, fees, and other payments; resolve accounting issues with Accounting
• Approve invoices, process payables, and review utility billing and rentable item charges for accuracy
• Prepare, monitor, and adhere to the community’s operating budget
• Lead revenue management strategies, including monitoring LIHTC/Tax Credit Rents (HUD fair market rents), Section8 standards, and voucher programs
• Update Yardi and other property management systems with accurate resident, lease, and financial data
• Oversee leasing activity—tours, prospect engagement, applications, move‑ins, move‑outs, and CRM/leasing software—to achieve occupancy goals
• Collaborate with Marketing on community promotions, social media, and collateral management
• Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues with Resident Relations
• Maintain reputation scores by consistently delivering professional, responsive, and high‑quality service
• Ensure compliance with regulatory requirements—including LIHTC/Section42 program requirements, special needs set‑asides, re‑certifications, calculations, and reporting
• Adhere to federal, state, and local laws, including Fair Housing, ADA, wage and hour, and landlord‑tenant regulations
• Monitor and enforce company safety policies, OSHA/L&I requirements, and incident reporting procedures
• Oversee lease administration, screening processes, and legal notices for accuracy and compliance
• Conduct regular community inspections of units, amenities, and common areas to ensure safety, cleanliness, and quality standards
• Ensure vacancy reports are current and up to date
• Direct maintenance operations—including service requests, unit turns, preventative maintenance, and capital projects
• Schedule and supervise maintenance staff to ensure timely, high‑quality work
• Partner with vendors, contractors, and service providers to maintain property standards
• Keep maintenance database updated with turn and work order status
• Work cross‑functionally with HR, Accounting, Compliance, and Marketing to ensure alignment and consistency
• Stay current on industry and legal trends; attend required training and obtain certifications
• Implement new company systems, processes, and programs as directed

Knowledge, Skills, and Abilities

• Includes staff in planning, decision‑making, facilitation, and process improvement
• Takes responsibility for subordinates’ activities, provides regular performance feedback, and encourages skill development
• Provides respectful and professional treatment of others and models integrity and accountability
• Strong decision‑making and prioritization skills under pressure; demonstrates knowledge of market and competition and recommends strategies based on the current economic environment
• Fosters teamwork, psychological safety, and bias‑aware practices (inclusive leadership)
• Manages conflict by de‑escalating resident and staff disputes and seeking win‑win solutions
• Strong written and verbal communication skills; sets expectations and holds boundaries
• Proficiency with Yardi (or similar property software), HRIS/timekeeping systems, Excel, Google Sheets, Knock, and Elise AI

Qualifications

• Minimum 2 years of property management experience, including sales/multifamily leasing and supervisory responsibility
• Minimum 2 years of managing experience, coaching, and mentoring
• Bachelor’s degree in business or a related field (preferred)
• Preferred certifications: IREM ARM/CPM, NAA CAM/NALP, or equivalent
• Preferred bilingual skills (Spanish/English or relevant to the community)
• Experience leading through turnover, ownership transitions, or policy/process rollouts
• Ability to deliver daily brief huddles and micro‑trainings
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations
• Knowledge of Section42 LIHTC program and associated compliance processes (preferred)
• Experience successfully leading a team with the ability to source, interview, and manage employee performance
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Prior budgeting experience and ability to interpret financial statements
• Experience with property management software, preferably Yardi and HappyCo
• Excellent written and verbal communication skills
• High school education or equivalent required
• Must be 18 years of age or older
• Must be able to speak, read, and write English sufficiently for duties
• Successful completion of background check and drug screen required
• Legally qualified to work in the U.S., meeting I‑9 guidelines

Equal Opportunity Employer

HNN Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, or disability status.