Community Manager- Arbors at Georgetown

Peak Living; Lansing (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

3 Weeks of PTO

10 Holidays + 3 Floating Holidays

Medical, Dental, Vision plans

401k matching

Employee Referral Bonus Program

Employee Assistance Program

Employee Appreciation Events

Job summary

Peak Living is seeking a qualified Community Manager with tax credit experience to join our team in Michigan. Under the Regional Manager, you will oversee community operations and supervise staff to meet leasing and customer service standards.

You will ensure LIHTC compliance, manage rent collection, reporting, and budgeted occupancy, while driving marketing efforts and renewal activity. This role emphasizes profitability, tenant relations, and regulatory adherence.

Qualifications

• Minimum of three (3) years’ onsite Community Manager or Assistant Community Manager experience in multi-family housing, hospitality, or similar.
• High school diploma or equivalent required.
• College education, CAM or ARM certification preferred.
• Housing Credit Certified Professional (HCCP) designation preferred (LIHTC).
• Certified Occupancy Specialist (COS) designation preferred (Section 8).
• 1 year of LIHTC experience.
• Valid driver’s license.
• Must be able to communicate in English.

Responsibilities

• Supervise all community associates.
• Ensure property follows tax credit requirements.
• Support customer service and leasing standards.
• Respond promptly and courteously to resident requests and resolve issues.
• Direct all marketing efforts.
• Prepare paperwork for new and renewal leases.
• Determine renewal rates and deliver renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to increase activity.
• Review resident files and accounting records to collect on delinquencies and enforce the lease.
• Prepare weekly and monthly reports and other related spreadsheets.
• Organize resident activities and retention programs.
• Identify and implement efficiency and profitability improvements.
• Research competitors quarterly to align rates and deposits with market.

Skills

English communication

Team supervision

Lease management

Education

High school diploma or equivalent

CAM certification

ARM certification

Certified Occupancy Specialist (COS) designation

Housing Credit Certified Professional (HCCP) designation

LIHTC experience

Job description

Peak Living is seeking a qualified Community Manager, with tax credit experience, to join our team!

At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles.

Overview

Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations.

Responsibilities

• The Community Manager supervises all community associates.


• Ensures that the property follows all tax credit requirements.


• The Community Manager supports and participates in fulfilling the customer service and leasing standards.


• Responds to resident requests promptly and courteously and provides solutions to resolves resident issues.


• Direct all marketing efforts.


• Assist in preparing all paperwork specific to new and renewal lease agreements.


• Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.


• Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.


• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.


• Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.


• Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.


• Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.


• Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.


• Collect, post, and deposit rents/security deposits and other community income daily.


• Lead the maintenance and management of budgeted occupancy, collections, and expenses.

Qualifications

• A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.


• A high school diploma or equivalent is required.


• College education, CAM or ARM certification preferred.


• Housing Credit Certified Professional (HCCP) designation preferred (for LIHTC)


• Certified Occupancy Specialist (COS) designation preferred (for Section 8)


• 1 year of experience in LIHTC communities.


• Valid driver's license.


• Must have the ability to communicate in English.

Why Join Peak Living

• 3 Weeks of Paid Time Off (PTO)


• 10 Paid Holidays + 3 Floating Holidays


• Medical, Dental, and Vision Plans


• 401k matching


• Employee Referral Bonus Program


• Employee Assistance Program


• Employee Appreciation Events