Community Manager- Apartment Community in Richmond

Franklin Group; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Franklin Group is seeking a Community Manager in Richmond, Virginia to oversee operational and financial aspects of a community. The successful candidate will facilitate optimal community performance through effective personnel management, leasing, and ensuring compliance with laws and company policies.

Key duties include supervising staff, managing budget guidelines, and enhancing revenue through strategic initiatives. A high school diploma or GED and 3-5 years of related experience are required. Leadership skills and knowledge of Fair Housing Laws are highly desirable.

Qualifications

• Ability to lead and manage community operations effectively.
• Experience in financial management and operational oversight.
• Knowledge of Fair Housing Laws.

Responsibilities

• Oversee community management and personnel.
• Ensure financial performance aligns with budget guidelines.
• Supervise office and maintenance staff.

Skills

Leadership

Conflict management

Analytical skills

Communication

Education

High school diploma or GED

3-5 years related experience

Job description

Job Title: Community Manager

Supervisor: Senior Community Manager/Portfolio Manager/VP of Community Operations

FLSA Status: Exempt (Salary)

JOB SUMMARY

Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operating the community within the financial guidelines and approved budget.
• Ensure rents are collected when due and monies posted in a timely manner. Issue 5‑day notices (Pay or Quits) and evictions.
• Work one weekend a month, preferably the first weekend of the month.
• Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move‑out.
• Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations, including technicians, grounds and housekeeping.
• Knowledge of Fair Housing Laws.
• Responsible for interviewing, hiring and on‑boarding all community team members. Order maintenance uniforms and ID badges.
• Ensure a professional appearance and behavior at all times for self and community team members.
• Manage inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Implement and enforce all policies and procedures of the Company ensuring all personnel in all departments operate within those regulations.
• Supervise leasing, ensuring sales techniques and methods required by the company are used effectively.
• Approve and submit all invoices for payment through Nexus.
• Ensure all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
• Generate and analyze reports, including Leasing Trends, Financial Performance and Projections, and Occupancy Verifications.
• Implement, design and maintain a resident retention program, such as a resident referral program or social activities.
• Ensure all personnel in all departments operate within OSHA standards and company safety policies.
• Report any unusual extraordinary circumstances regarding the residents or the community.
• Pursue educational opportunities and self‑improvement for personal growth and development.

SUPERVISORY RESPONSIBILITIES

Directly supervises one or more team members in the office and/or maintenance teams. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training team members; planning, assigning and directing work; appraising performance, rewarding and disciplining team members; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.

COMMUNICATION and PRESENTATION SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations; prepare reports and business correspondence; and effectively present information and respond to questions from managers, residents, customers and the general public, in one‑on‑one or small group settings.

LEADERSHIP and STAFF DEVELOPMENT

Experience managing a diverse workforce; ability to manage conflict, provide direction and drive business results by managing staff performance.

ANALYTICAL and MATHEMATICAL SKILLS

Ability to perform basic arithmetic, calculate discounts, interest, commissions, proportions and percentages, apply them to practical situations and analyze basic operating statements to identify unusual operating trends, ratios and variances.

PROBLEM SOLVING SKILLS

Ability to make and implement decisions under conditions of risk and/or uncertainty.

REASONING ABILITY

Ability to apply common sense to carry out detailed but uncomplicated written or oral instructions; deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, DESIGNATIONS

The Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended. Fair Housing must be completed within 1 day of hire; Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.

PHYSICAL DEMANDS

Require use of hands, standing, walking, sitting, reaching, climbing, balancing, stooping, kneeling, crouching, crawling and occasionally lifting up to 10 pounds. Vision requirements: close, distance, color, peripheral, depth perception and ability to adjust focus.

CORPORATE INTEGRITY

All team members are expected to act professionally at all times, treat others with respect, value diversity, support team/community goals, follow company policies and procedures and foster company core values.

Franklin Group is an Equal Opportunity Employer.