Community Manager, Ambassador

Superhuman; San Francisco (CA); Hybrid; USD 118,000 - 168,000; Full time

Benefits offered by this job

Excellent health care

Disability and life insurance options

401(k) and RRSP matching

Paid parental leave

20 days PTO, 12 holidays, 2 floating,

Caregiving, pet care, wellness stipенd

Home office stipend

Annual professional development budget

Job summary

Superhuman is seeking a Community Manager to build and scale our ambassador, customer advocacy, and B2B communities. You will create engaging programs and experiences, recruit and support members, and work across Product, Marketing, Customer Success, and Communications to surface insights.

You will plan virtual events, manage platforms like Slack and Common Room, and design scalable processes to drive long-term growth and belonging.

Qualifications

• 2–5 years in community management or related field.
• Experience building or scaling ambassador, advocate, or B2B communities.
• Experience managing Slack, Common Room, or similar platforms.
• Proven track record designing virtual events and engagement programs.
• Strong cross-functional collaboration with product, marketing, CS, and operations.
• Excellent written and verbal communication.
• Strong analytical skills using engagement metrics.

Responsibilities

• Own and execute community programs that drive engagement, participation, and member retention.
• Recruit, onboard, and support community members.
• Plan and facilitate virtual events, workshops, challenges, and community experiences.
• Manage and grow community platforms like Slack and Common Room.
• Collaborate with Product, Marketing, Customer Success, and Communications to surface insights.
• Create content and campaigns that celebrate community success stories.
• Analyze community health metrics to improve programs.
• Build scalable processes and documentation for long-term growth.
• Help evolve Superhuman’s community strategy as the program grows.

Skills

Community management

Ambassador programs

Customer advocacy

Event planning

Cross-functional collaboration

Project management

Communication

Data analytics

B2B communities

Tools

Slack

Common Room

Job description

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

The Opportunity

As a Community Manager, you will help build and scale Superhuman’s community programs, creating meaningful experiences that drive engagement, advocacy, customer connection, and product feedback. You’ll work at the intersection of community, marketing, and customer experience, helping cultivate relationships with ambassadors, customers, AI enthusiasts, and industry professionals.

This role is ideal for someone who is passionate about building communities and has experience growing ambassador, customer, advocacy, or B2B communities. You’ll have the opportunity to shape programs, foster engagement, and create scalable systems that help community members connect with each other and with Superhuman.

In This Role, You Will

• Own and execute community programs that drive engagement, participation, and member retention.
• Recruit, onboard, and support community members.
• Plan and facilitate virtual events, workshops, challenges, and community experiences that create value for members.
• Manage and grow community platforms, including Slack and Common Room, while fostering a welcoming and engaging environment.
• Partner with Product, Marketing, Customer Success, and Communications teams to collect feedback, surface customer insights, and strengthen community impact across the business.
• Create content, communications, and engagement campaigns that encourage participation and celebrate community success stories.
• Analyze community health metrics and program performance, using data and member feedback to continuously improve programs.
• Build scalable processes, documentation, and operational systems that support long-term community growth.
• Help establish community best practices and contribute to the evolution of Superhuman’s community strategy as the program continues to grow.

Qualifications

• 2–5 years of experience in community management, customer advocacy, ambassador programs, customer marketing, customer engagement, or a related field.
• Experience building, managing, or scaling ambassador, champion, advocacy, customer, or B2B communities.
• Experience managing online community platforms such as Slack, Common Room, or similar community technologies.
• Demonstrated success designing and executing virtual events, engagement programs, campaigns, or community initiatives that drive participation and member value.
• Strong project management and organizational skills, with the ability to manage multiple priorities and execute independently.
• Experience collaborating effectively with cross-functional teams, including Product, Marketing, Customer Success, Communications, and Operations.
• Excellent written and verbal communication skills, with the ability to engage, educate, and build relationships across diverse audiences.
• Strong analytical skills and experience using community metrics, engagement data, and member feedback to inform decisions and improve programs.
• Experience gathering customer or community feedback and translating insights into actionable recommendations for stakeholders.
• Passion for creating inclusive, welcoming, and valuable community experiences that foster belonging and advocacy.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Compensation And Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future.

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Compensation Range: $118K - $168K