Community Manager - Aiken, South Carolina

Capital Square Living; Aiken (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Industry-competitive salary

Performance-based bonuses

Medical, dental, and vision coverage

Cell phone reimbursement

PTO and holidays

401(k) matching

Housing discount

Professional development opportunities

Job summary

Capital Square Living is hiring a Community Manager to oversee day-to-day operations at an assigned property. You will lead the team, manage budgets, and ensure compliance with housing laws and company policies.

You will handle leasing processes, analyze market trends, and implement marketing strategies to drive occupancy and revenue. Strong supervisory and software skills, plus a customer-focused approach, are essential for success.

Qualifications

• High school diploma, GED, or related experience and/or training.
• Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists
• Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property's operation
• Proficient in word processing, spreadsheet, and database management programs in order to complete required reports and employment documents
• Strong proficiency in using property management software (preferably Yardi and/or equivalent)
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budget, and other fiscal reporting information

Responsibilities

• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, and coding charges to appropriate accounts
• Manages communication between the vendor/contractor, accounting, and the client/owner as needed
• Controls expenditures by staying within the approved budget and manages the balances of cash funds
• Oversees the leasing process by approving prospective resident applications, discounts, and renewal leases; conducts periodic apartment inspections; follows proper notice requirements; evicts residents; and imposes and collects late fees and other charges as allowable and stated in the terms of the lease
• Gathers, analyzes, and interprets current market and economic trends that may impact the property, and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve and address service issues
• Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary

Skills

Management & supervision

Communication skills

MS Office / spreadsheets

Property management software

Financial literacy

Education

High school diploma or equivalent

Tools

Yardi

Excel

Job description

Company Overview

Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand — listed by Virginia Business on their “Best Places to Work in Virginia” report in 2019 and their “Fantastic 50” reports in 2019 and 2020. Capital Square Living has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.

Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for Best Places to Work by Virginia Business Magazine.

Community Manager

Reports to: Regional Property Manager

Summary

Our Community Manager handles the day-to-day operations of an assigned property, including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals. He, she, or they will ensure that the operation of the property complies with CS Living policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

Primary Responsibilities

• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, and coding charges to appropriate accounts
• Manages communication between the vendor/contractor, accounting, and the client/owner as needed
• Controls expenditures by staying within the approved budget and manages the balances of cash funds
• Oversees the leasing process by approving prospective resident applications, discounts, and renewal leases; conducts periodic apartment inspections; follows proper notice requirements; evicts residents; and imposes and collects late fees and other charges as allowable and stated in the terms of the lease
• Gathers, analyzes, and interprets current market and economic trends that may impact the property, and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve and address service issues
• Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary

Knowledge And Skills Requirements

• High school diploma, GED, or related experience and/or training
• Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists
• Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operation
• Proficient in word processing, spreadsheet, and database management programs in order to complete required reports and employment documents
• Strong proficiency in using property management software (preferably Yardi and/or equivalent)
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budget, and other fiscal reporting information

Work Hours

Will normally work a Monday–Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.

Work Location

Onsite at our properties. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Compensation & Benefits

• Industry-competitive salary and performance-based bonuses
• Comprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans
• $35 per paycheck cell phone reimbursement
• 120 Paid Time Off (PTO) hours, plus 40 hours of sick time
• 11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) contribution
• 30% housing discount
• Professional development opportunities

Equal Opportunity Employer

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.