Assistant Community Manager - Residence at Riverwatch

Capital-Square-Living; Augusta (GA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Paid time off

Housing discount

Cell phone reimbursement

Professional development

Job summary

Capital Square Living in Augusta, GA is seeking an Assistant Community Manager to co-lead daily operations of a multi-family community. You will manage team activities, resources, and ensure adherence to policies, Fair Housing, ADA, and relevant laws.

Responsibilities include revenue tracking, leasing oversight, delinquency management, market analysis, and driving occupancy and resident satisfaction. Onsite work with standard benefits and a performance-based bonus structure.

Qualifications

• High school diploma or GED or related experience.
• Proven supervisory experience.
• Ability to read, write, and communicate effectively and understand legal documents.

Responsibilities

• Help meet targeted revenues by ensuring rent/fees are collected and posted timely, and assist with monthly financial status reports.
• Oversee leasing: approve applications/renewals, inspections, notices, evictions, and late charges.
• Manage delinquencies to meet KPI targets per policies and directives.
• Assist with market surveys and marketing/leasing strategies to achieve occupancy and revenue goals.
• Promote resident satisfaction by addressing complaints promptly and taking action.
• Ensure maintenance teams comply with company standards for safety and appearance.
• Conduct regular community inspections and manage upkeep of grounds/buildings/amenities.
• Complete accounting, financial, administrative reports and other duties as assigned.

Skills

Management and supervisory skills

Communication skills

Numerical/mathematical ability

Education

High school diploma or GED

Tools

Yardi

Word processing

Spreadsheet

Database management

Job description

Job Details

Job Location: Residence at Riverwatch - Augusta, GA 30909

Salary Range: $20.00 - $22.00 Hourly

COMPANY OVERVIEW

Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand—listed by Virginia Business on their “Best Places to Work in Virginia” report in 2019 and their “Fantastic 50” reports in 2019 and 2020. Capital Square Living has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.

Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for Best Places to Work by Virginia Business Magazine.

SUMMARY

Our Assistant Community Manager co-leads the day-to-day operations of an assigned community, including managing the team members, daily activities, and resources of the community to achieve established budgeted financial and operational goals. The Assistant Community Manager will assist to ensure that the operation of the community complies with CS Living policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

PRIMARY RESPONSIBILITIES

• Helps to meet targeted revenues by ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits as needed, and assisting with the preparation of monthly financial status reports
• Helps to oversee the leasing process by approving prospective resident applications and renewal leases; conducts periodic apartment inspections; follows proper notice requirements; evicts residents; and makes sure to post and collect late fees and other charges as allowable and stated in the terms of the lease
• Responsible for collecting all monies due and managing delinquencies according to CS Living delinquency policies and procedures, and does so to achieve or outperform delinquency KPIs as directed by the Community Manager and/or Regional Manager/Director
• Assists with keeping the RADIX market survey up to date to ensure that current market and economic trends are correctly represented that may impact the community, and assists the Community Manager in implementing short- and long-range marketing and leasing strategies to achieve the community’s occupancy and revenue goals
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve and address service issues
• Ensures the community’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests
• Assists with the conducting of regular community inspections and takes appropriate actions to ensure that the physical aspects of the community, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary

KNOWLEDGE AND SKILLS REQUIREMENTS

• High school diploma, GED, or related experience and/or training
• Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists
• Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features and benefits, and answer questions about the community’s operation
• Proficient in word processing, spreadsheet, and database management programs to complete required reports and employment documents
• Strong proficiency in using community management software (preferably Yardi and/or equivalent)
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budget, and other fiscal reporting information

WORK HOURS

Will normally work a Monday–Friday schedule with rotating weekends; hours may vary to meet the business needs of the community.

WORK LOCATION

Onsite at our properties. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

COMPENSATION & BENEFITS

• Industry-competitive salary and performance-based bonuses
• Comprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans
• $35 per paycheck cell phone reimbursement
• 120 Paid Time Off (PTO) hours, plus 40 hours of sick time
• 11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) contribution
• 30% housing discount
• Professional development opportunities

EQUAL OPPORTUNITY EMPLOYER

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.