Community Manager - Affordable Housing Operations & Leasing

Cds Monarch, Inc.; Town of Webster (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

CDS Life Transitions, Inc. is seeking a Community Manager in Webster, NY to oversee operations, leasing, and compliance for affordable housing communities.

You will manage budgets, occupancy, and resident relations while ensuring regulatory and programmatic compliance. The role requires at least 3 years in property management, not-for-profit or housing experience, and strong leadership and communication abilities.

Qualifications

• Knowledge of affordable housing programs, property management practices, and Fair Housing requirements.
• Strong organizational, time management, and prioritization skills.
• Ability to manage multiple assignments and competing priorities effectively.
• Excellent interpersonal, customer service, and communication skills.
• Strong attention to detail and ability to maintain accurate records.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to exercise sound judgment, maintain confidentiality, and work independently.
• Ability to participate in an on-call rotation and respond to emergency situations as required.

Responsibilities

• Oversee the daily operations of assigned properties to ensure safe, efficient, and effective community management.
• Ensure compliance with all company policies, regulatory requirements, and affordable housing program guidelines.
• Conduct routine property inspections to evaluate building conditions, curb appeal, common areas, and overall community standards.
• Monitor occupancy levels and implement strategies to minimize vacancies and support resident retention.
• Conduct property tours and assist with resident orientation, move-ins, and move-outs.
• Complete move-out documentation and oversee security deposit administration in accordance with company procedures and regulatory requirements.
• Assist in the development and administration of property operating budgets.
• Monitor expenses and manage community operations within approved budget parameters.
• Collect and process rental payments in accordance with company policies and affordable housing program requirements.
• Review, verify, and approve invoices for payment.
• Maintain accurate financial records and prepare required operational and financial reports.
• Foster positive relationships with residents and promote a respectful, service-oriented community environment.
• Address resident concerns and inquiries in a timely and professional manner.
• Enforce lease agreements, community standards, and occupancy requirements consistently and fairly.
• Support resident retention efforts through effective communication and responsive service.
• Ensure all leasing and occupancy activities comply with Fair Housing requirements and applicable regulations.
• Maintain full compliance with all federal, state, and local housing regulations and applicable affordable housing program requirements.
• Ensure resident files are complete, accurate, and audit-ready at all times.
• Prepare for and participate in regulatory audits, agency reviews, inspections, and monitoring visits.
• Monitor compliance related to income certifications, recertifications, reasonable accommodations, Fair Housing requirements, and other program requirements.
• Maintain required documentation and records in accordance with agency and company standards.
• Provide oversight and coordination of maintenance activities to ensure community standards are maintained.
• Partner with maintenance personnel to ensure work orders, preventative maintenance activities, inspections, vendor services, and contract obligations are completed timely and effectively.
• Monitor apartment inspections and turnover processes associated with move-ins and move-outs.
• Communicate maintenance concerns and capital improvement needs to leadership as appropriate.
• Supervise and provide direction to administrative and maintenance personnel assigned to the community.
• Communicate effectively with residents, staff, vendors, contractors, and agency representatives.
• Prepare and distribute reports requested by District Manager, Accounting, and other departments.
• Maintain accurate records and documentation related to property operations.
• Perform other duties as assigned

Skills

Affordable housing knowledge

Organizational skills

Communication skills

Record keeping

MS Office proficiency

Education

HS Diploma or GED

Associate degree/real estate coursework preferred

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

CDS Life Transitions, Inc. is seeking a Community Manager in Webster, NY to oversee operations, leasing, and compliance for affordable housing communities.

You will manage budgets, occupancy, and resident relations while ensuring regulatory and programmatic compliance. The role requires at least 3 years in property management, not-for-profit or housing experience, and strong leadership and communication abilities.