Community Manager - 5569

Guardian Real Estate Services LLC; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Employer-matched 401(k)

Vacation Time

Sick Time

Holidays

Job summary

Guardian is seeking a Full-Time Community Manager for Acacia Heights in Phoenix, AZ. The role oversees day-to-day property operations for two LIHTC-affordable communities, ensuring compliance, budgeting, and superior resident service.

The ideal candidate will manage staff, coordinate budgets, and maintain property standards while upholding Fair Housing and Landlord Tenant Laws. This fast-paced position offers growth, comprehensive benefits, and a clear path to leadership within Guardian.

Qualifications

• Two (2) years of experience managing a multi-family community.
• At least one (1) year of experience in affordable housing (LIHTC) or related industry.
• At least one (1) year of supervisory experience.
• Strong understanding of and willingness to enforce Fair Housing and Landlord Tenant Laws in Oregon.
• Excellent attention to detail and organizational skills.
• Strong customer service skills.
• Strong mathematical skills and basic understanding of property budgets.
• Basic technology, internet and general computer use skills; willing to learn new programs.
• Ability to speak, read and write in English.
• Ability to communicate effectively and in a timely manner, both verbally and in writing.
• Ability to complete company training requirements within deadlines.

Responsibilities

• Represent Guardian in a positive and professional manner.
• Coordinate and oversee property operations to meet obligations.
• Ensure compliance with local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA).
• Assist in operating income/expense budgets and capital budgets.
• Analyze and report monthly financial statements and variances.
• Administer budgets and optimize operations for resident satisfaction and profitability.
• Ensure compliance with affordable program requirements.
• Complete income certifications and re-certifications.
• Coordinate revenues and accounts receivable following leases.
• Lead site staff meetings and supervise vendors.
• Improve processes to meet resident needs and ownership goals.
• Other duties as assigned by the Regional Property Manager.

Skills

Property management

Supervisory experience

Budgeting basics

Fair Housing knowledge

Customer service

Communication skills

English proficiency

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Manager - 5569

Full Time Acacia Heights, Phoenix, AZ, US

30+ days ago Requisition ID: 5569

Guardian has an opportunity for a Full-Time Community Manager to join our team at Acacia Heights+ Spectrum!Acacia Heights and Spectrum are two affordable (LIHTC/NSP/HOME) apartment communities with a combined 103-apartment units in Phoenix, AZ.

The Community Manager will work to ensure that the properties meet all ownership goals and objectives, enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Community Manager is responsible for supervision of other property staff and vendors to provide outstanding customer service to the residents, maintain excellent curb appeal, provide well-timed and proactive property maintenance, safeguard the good financial health and stability of the properties, confirm timely compliance with all government and property program requirements, and complete all required paperwork and reports on time.

For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced office environment. The ideal candidate will be highly organized, professional and communicative.

This position requires the ability to manage multiple sites as well as general knowledge of all affordable property management duties and operations. Specific LIHTC/NSP/HOME program requirement knowledge, strongly preferred.

Schedule: 40 hours per week; Monday - Friday, 8:00 AM - 5:00 PM.

Compensation: DOE + bonus eligible.

Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, 10 days of Vacation Time per year, 1 hour of Sick Time for every 30 hours worked, 11 Paid Holidays + 1 Birthday Holiday + 1 Flex Holiday, Employee Assistance Program

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!

Qualification Requirements

• High school diploma or GED.
• At least two (2) years of experience managing a multi-family community.
• At least one (1) year of experience working in affordable housing (LIHTC) or relevant industry.
• At least one (1) year of prior supervisory experience.
• Strong understanding of and willingness to enforce Fair Housing and Landlord Tenant Laws in the state of Oregon.
• Excellent attention to detail and organizational skills.
• Strong customer service skills.
• Strong mathematical skills and basic understanding of property budgets.
• Possess basic technology, internet and general computer use skills and willingness to learn new programs as needed.
• Ability to speak, read and write in English.
• Ability to communicate effectively and in a timely manner, both verbally and in writing.
• Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

• Always represent Guardian in a positive and professional manner.
• Act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed property management obligations.
• Manage all property operations in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
• Under the direction of the Regional Property Manager, assist in the development of operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy.
• Analyze and report monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables in a timely manner.
• Administer budgets, review, and analyze operations, and recommend corrective actions needed to maximize efficiency, owner and resident satisfaction, and profitability to Regional Property Manager.
• Ensure that the property operates in compliance with the affordable program requirements applicable to the property.
• Complete resident income certifications and re-certifications in a timely and accurate manner to maintain compliance with program funding and regulatory agency requirements.
• Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian’s policies on accounts receivable.
• Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
• Direct the day-to-day activities of other property staff. Develop, hire, discharge, evaluate performance, coach, and discipline staff with direction from Regional Property Manager and Corporate HR Department.
• Accurately record time worked, adhere to time keeping guidelines including approving site staff time records daily.
• Administer leasing efforts including reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, enforcing tenant compliance, and performing landlord obligations.
• Identify leasing prospects and occasionally respond to routine leasing inquiries.
• Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
• Work with Regional Property Manager to identify, engage and supervise property vendors.
• Approve invoices for all goods/services required to maintain the property’s upkeep to company and owner standards and in accordance with property’s budget.
• Liaison with corporate departments to provide a team approach to the management of the property.
• Establish and maintain collaborative working relationships between departments and with coworkers. Prepare and lead all site staff meetings, including monthly safety meetings, and document meeting minutes to submit to the corporate office.
• Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
• Other duties as assigned by the Regional Property Manager.

Guardian – Company Description

Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 14,600 multifamily units and 350,000 square feet of commercial space. With more than 500 team members, our management portfolio consists of 149 communities across five states.

The Guardian Experience – Our People

Property Management is our strength. People have always been our passion. We are proud to have been recognized through employee surveys as a Top Workplace employer in 2022 and 2023. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. The company is also an active contributor to a variety of housing and education causes, and in 2023, Guardian was named the Top Philanthropic organization for medium-size companies in its headquarters region. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm.

Guardian Offers

In addition to competitive salaries, 401(k), Vacation, Sick Time, and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.

AAP/EEO Statement

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call [phone] to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at [phone].