Community Manager

Property Management Jobs; Winston-Salem (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

401k match

Paid time off

Pet insurance

Parental leave

Life insurance

Job summary

West End Station is a Hawthorne Residential Partners property in Winston-Salem seeking a community manager to own the full operation. You’ll drive financial performance, occupancy, and team development while maintaining property condition and resident satisfaction.

You’ll set pricing, manage tours, and coach the leasing team. Proficiency in Yardi and Knock is required, with a base salary plus commissions and quarterly bonuses. Join a growth‑oriented platform with a defined career path.

Qualifications

• At least two years in multifamily, including time as a leasing consultant and assistant manager.
• Six months of direct community manager experience preferred.
• Working knowledge of Yardi, Knock, and Microsoft Office.
• High school diploma or GED; CAM, CAPS, or real estate license is a plus.
• Valid driver's license.

Responsibilities

• Oversee financial performance, occupancy, team development, and asset condition.
• Review delinquency reports, follow up on collections, and manage work orders backlog.
• Coach leasing staff on objection handling and ensure traffic-to-lease conversions.
• Set pricing strategy, renewal targets, and monitor occupancy with guidance from regional.
• Support tours, monitor occupancy, and adjust concessions or marketing spend as needed.
• Utilize Yardi and Knock; manage vendor relationships, deposits, move-outs, and online reputation.
• Lead resident events, social media presence, and ensure compliance with procedures.
• Drive a culture of performance and accountability across the team.

Skills

Leasing experience

Team leadership

Financial analysis

Customer service

Communication

Education

High school diploma

CAM license

CAPS license

Real estate license

Tools

Yardi

Knock

Microsoft Office

Job description

West End Station is a property that calls for a community manager who can run a full operation, not just put out fires. Hawthorne Residential Partners, one of the larger Southeast-based multifamily operators in the country, is hiring for this Winston-Salem location and looking for someone who's ready to own the outcome.

What This Role Actually Covers

This is the full seat. You're accountable for financial performance, occupancy, team development, resident satisfaction, and the physical condition of the asset. On any given week, that means reviewing delinquency reports and following up on collections, walking the property for curb appeal and punch list items, coordinating with maintenance on work order backlog, and making sure your leasing team is converting traffic. It also means sitting in on a tough conversation with a resident and then turning around to coach a new leasing consultant on objection handling. The scope is real.

On the leasing side, you'll set pricing strategy and renewal targets alongside whatever guidance comes from regional. You'll support your team on tours when volume demands it, and you'll monitor occupancy closely enough to adjust concessions or marketing spend before a problem becomes a headline. Yardi and Knock are the core platforms here, so comfort with both matters from day one.

Vendor management, compliance, deposit accounting, move-out processing, online reputation, social media, resident events. It's all on your plate. That's the job.

Who Fits This Role

• At least two years in multifamily, including time as a leasing consultant and assistant manager
• Six months of direct community manager experience, strongly preferred
• Working knowledge of Yardi, Knock, and Microsoft Office
• High school diploma or GED; CAM, CAPS, or a real estate license is a plus
• Valid driver's license

The candidates who tend to succeed here aren't necessarily the ones with the flashiest resumes. They're the ones who understand how financial performance and team morale connect. A manager who can read a T-12, spot where NOI is leaking, and then walk back to the leasing office and genuinely motivate their team is a different skill set than most people think. If you've only ever done one or the other, this role will stretch you.

Growth and Compensation

Hawthorne structures a career path from community manager to regional manager and backs it with a formal learning and development program. That's worth taking seriously if you're looking at your next two to three years in multifamily. The compensation package includes a base salary plus monthly leasing and renewal commissions and quarterly performance bonuses.

• medical
• dental
• vision coverage
• a 401k match
• paid time off (including your birthday, which is a small thing that's actually a nice touch)
• pet insurance
• paid parental and adoption leave
• company-paid life insurance

The leasing office runs Monday through Friday, 9 to 6, with Saturday hours from 10 to 4. One weekday off per week keeps it at a 40-hour schedule, though resident events and community needs can pull you outside those hours on occasion. That's property management.