Community Manager

Asset Living; Urbandale (IA); On-site; USD 55,000 - 65,000; Full time

Job summary

Asset Living is seeking a Community Manager for their Urbandale, Iowa location to oversee the complete operations of a housing community, ensuring compliance with policies and high levels of resident satisfaction. This role includes managing financial operations, staff supervision, and strategic leasing.

The ideal candidate should have a high school diploma, with a bachelor's degree preferred. Experience in housing management and knowledge of Fair Housing Laws is vital. Salary ranges from $55,000 to $65,000 annually.

Qualifications

• Must have 1-2 years of related experience in housing.
• Ability to understand and perform on-site software functions.
• Basic computer skills required.

Responsibilities

• Oversee operations of a housing community.
• Develop yearly operating budgets and forecasts.
• Ensure compliance with company policies.

Skills

Personnel Management

Financial Management

Customer Service

Marketing Strategies

Knowledge of Fair Housing Laws

Education

High School Diploma or Equivalent

Bachelor’s Degree (preferred)

Certified Apartment Manager (CAM)

Accredited Resident Manager (ARM)

Job description

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering value to our partners. Our growth from a small property management firm to a trusted ally in real estate spans multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team that differentiates us and drives innovation and results for our clients and communities across the US. We believe that, together, we lead and succeed, empowering each other to lead by example and to grow both as individuals and as an organization. Asset Living is recognized as one of the nation’s Best and Brightest Places to Work, ranked in the NMHC top 50 professionals, and is a member of The Institute of Real Estate Management (IREM) as an Accredited Management Organization (AMO). Join a workplace where success is a collective journey and leadership is a shared responsibility.

Community Manager

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. You will supervise all aspects of the property and staff to ensure compliance with Asset Living policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

• Personnel Management
• Regular/daily onsite attendance is required
• Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office and maintenance staff schedules and assignments
• Address performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance with Company policies and procedures
• Financial Management
• Achieve the highest possible net operating income through cost control and revenue & leasing improvement; identify trends and recommend strategies
• Develop yearly operating budgets/forecasts
• Monitor timely receipt and reconciliation of deposits, rent collections, and charges
• Monitor timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
• Develop yearly marketing plan and utilize marketing strategies & systems
• Ensure leasing techniques are effective in obtaining closures; follow-up procedures are met; leases are signed/documented; and reporting systems are accurate and up to date
• Address resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs
• Show, lease, and move in prospective residents
• Administrative & Maintenance Management
• Ensure all administrative and leasing reporting is accurate, complete, and submitted on a timely basis
• Head emergency team for the property; ensure proper response and handling of emergencies with staff, residents, and buildings within company guidelines to minimize liability
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Maintain property appearance and ensure repairs are noted and completed on a timely basis
• Plan for and utilize property resources, equipment, and supplies economically
• Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or four-year experience in housing, or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Must be able to communicate with others to exchange information; ability to work overtime, weekends, and night hours (emergencies)
• Regularly required to remain in a stationary position, or move about to accomplish tasks
• Occasionally required to ascend/descend ladders, stairs, and other structures; able to lift and move objects up to 25 lbs; work in various temperatures and environments

License/Equipment

• Must have reliable transportation due to the emergency on-call requirement

Salary Range: $55,000 per year to $65,000 per year

This job description should not be considered all-inclusive. It is a guide of expected duties. The employee understands that the job description is subject to modification and may be updated. This is a safety-sensitive position and may be subject to additional compliance requirements.