Community Manager

Digidot SEO; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A digital marketing firm in the United States is seeking a qualified Community Manager to enhance brand awareness and manage community engagement. The ideal candidate will have proven experience in social media management, excellent communication skills, and a degree in Marketing or a related field. Responsibilities include implementing communication campaigns, creating engaging content, and organizing community-building events.

Qualifications

• Proven work experience as a community manager.
• Experience launching community initiatives.
• Ability to track relevant community metrics.

Responsibilities

• Set and implement social media and communication campaigns.
• Provide engaging content for social media accounts.
• Organize and participate in events to build community.

Skills

Social media management

Customer service skills

Verbal communication

Written communication

Multitasking

Education

BSc degree in Marketing or relevant field

Job description

Overview

We at Digidot are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Qualifications

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field