Community Manager

Salesforce, Inc.; Seattle (WA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking an experienced Agentic Community Manager to build and scale the MeshMesh community across customers, developers, partners, and advocates.

You will craft spaces, programs, and conversations that convert users into champions, collaborating with Solution Engineering and Product to showcase AI agent-driven demos and starter kits. You will own the community strategy, run events and AMAs, and nurture champions while aligning with Marketing and Support to inform the product

Qualifications

• Minimum 6+ years in community management or related roles.
• Hands-on experience with agentic solution engineering and AI-enabled demos.
• Proven track record growing online or in-person communities with measurable results.
• Excellent written and verbal communication with an authentic voice.
• Data-driven and able to use metrics to improve programs.
• Works well across Product, Engineering, Marketing, Support, and Solution Engineering.

Responsibilities

• Define and execute the community strategy with goals, programs, and metrics.
• Build and manage Slack channels, forums, events, and user groups.
• Partner with Solution Engineering to apply agentic solution engineering to community initiatives.
• Design and deploy AI-powered community agents with human oversight and escalation paths.
• Plan and host events, office hours, AMAs, hackathons, and meetups (virtual/in‑person).
• Recruit and support champions and ambassadors, recognizing contributions.
• Create and curate content with Content, Brand, and Product Marketing teams.
• Gather feedback and share with Product, Engineering, and Support to shape roadmap.
• Moderate guidelines to keep space welcoming and productive.
• Measure community health and impact, including productivity gains from agentic workflows.

Skills

Community management

Developer relations

Customer engagement

Agentic solution engineering

AI tools

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Slack

Community platforms

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The MeshMesh team is building the next-generation mesh networking platform for Salesforce customers. As the Agentic Community Manager, you will build and grow the community of customers, developers, partners, and advocates around MeshMesh, creating the spaces, programs, and conversations that turn users into champions. You will practice agentic solution engineering, partnering with Solution Engineering and Product to use AI agents and AI coding tools to build community-facing demos, sample projects, starter kits, and community agents that help members learn, build, and succeed faster.

You will be the voice of the community inside the company and the voice of MeshMesh in the community.

What You'll Actually Be Doing

• Define and execute the community strategy, including goals, programs, and metrics for engagement, adoption, and advocacy.
• Build and manage community spaces such as Slack channels, forums, events, and user groups.
• Partner with Solution Engineering to apply agentic solution engineering to community, turning AI-built demos, prototypes, and proofs of value into sample projects, starter kits, and hands-on workshops for members.
• Design and deploy community agents that use AI to answer common questions, route issues, welcome new members, surface helpful content, and summarize conversations, with human oversight and clear escalation paths.
• Plan and host events, office hours, AMAs, hackathons, and virtual and in-person meetups.
• Recruit and support champions, ambassadors, and power users, and recognize their contributions.
• Create and curate content, including posts, newsletters, tutorials, and highlights, with Content, Brand, and Product Marketing teams.
• Gather community feedback and insights, and share them with Product, Engineering, and Support to shape the roadmap.
• Moderate and uphold community guidelines to keep the space welcoming, safe, and productive.
• Measure and report on community health, growth, and impact, including productivity gains from agentic workflows.

You're Our Person If...

• You have 6+ years of experience in community management, developer relations, or customer engagement, ideally in B2B technology or SaaS.
• You have hands‑on experience with, or a strong interest in, agentic solution engineering and using AI agents and AI coding tools to build community experiences, demos, and automations.
• You have built and grown an online or in‑person community with measurable results.
• You have excellent written and verbal communication skills and an authentic, approachable voice.
• You are data‑driven and can use metrics to improve programs.
• You work well across Product, Engineering, Marketing, Support, and Solution Engineering.
• You have a degree or equivalent relevant experience

Even Better If...

• You have built or run agentic workflows (e.g., with Agentforce or similar AI agent tools) in a community or support context.
• You have experience with developer, technical, or AI communities.
• You have experience with Slack and community platforms.
• You have experience running events, hackathons, or ambassador programs.
• You can lead through influence across a complex organization.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Compensation and Benefits

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $123,100 - $186,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $202,600 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.