Community Manager

airapps; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Apple hardware ecosystem for work

Annual Bonus

Medical Insurance

Disability insurance

401k up to 4% contribution

Air Conference

Transportation budget

Free meals at the hub

Gym membership

Job summary

Air Apps in San Francisco is seeking a Community Manager to build and engage our user community across forums, social media, and user groups. The ideal candidate will have strong communication skills, creativity, and experience in community management.

Your responsibilities will include developing community strategies, moderating discussions, organizing events, and analyzing engagement metrics. We offer numerous benefits such as medical insurance, annual bonuses, and a supportive environment fostering diversity and inclusion.

Qualifications

• 3+ years of experience in community management or customer engagement.
• Ability to handle sensitive situations and enforce community guidelines.
• Experience in fast-paced digital environments with a user-centric mindset.

Responsibilities

• Develop and execute community engagement strategies.
• Manage and moderate forums and social media groups.
• Organize and promote community events and webinars.

Skills

Strong communication skills

Creativity

Community engagement

Experience in social media management

Tools

Discord

Facebook Groups

Analytics platforms

Job description

About Air Apps

At Air Apps, we believe in thinking bigger—and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018—and now with offices in both Lisbon and San Francisco—we’ve remained self‑funded while reaching over 100 million downloads worldwide.

Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI‑driven solutions that truly make a difference. Here, you’ll be a creative force, shaping products that empower people across the globe.

Join us on this journey to redefine resource management—and change lives along the way.

The Role

As a Community Manager at Air Apps, you will be responsible for building, growing, and engaging our user community across forums, social media, and user groups. You will foster a positive and inclusive environment, facilitate discussions, and create strategies to keep users engaged and connected to our brand.

This role requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, increase brand loyalty, and strengthen our community presence.

Responsibilities

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums, social media groups, and user discussion platforms.
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyze community engagement metrics to optimize strategies.
• Identify and activate brand advocates, ambassadors, and superusers.
• Stay up to date with community management trends, tools, and best practices.
• Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
• Address user concerns and escalate issues to the appropriate teams when necessary.

Requirements

• Around 3+ years of experience in community management, social media management, or customer engagement.
• Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
• Strong written and verbal communication skills, with the ability to engage and inspire users.
• Experience with community-building tools and analytics platforms.
• Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
• Experience planning and executing community-driven events or initiatives.
• Passion for building meaningful relationships and fostering brand loyalty.
• Ability to analyze engagement data and adjust strategies accordingly.
• Experience in fast-paced digital environments with a user‑centric mindset.

What benefits are we offering?

• Apple hardware ecosystem for work.
• Annual Bonus.
• Medical Insurance (including vision & dental).
• Disability insurance - short and long-term.
• 401k up to 4% contribution.
• Air Conference – an opportunity to meet the team, collaborate, and grow together.
• Transportation budget
• Free meals at the hub
• Gym membership

Diversity & Inclusion

At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger.