Community Manager

Presidio Bay Ventures; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching contributions

Employee and family health benefits

Paid parental leave

Flexible time-off

Company sponsored professional development coaching

Job summary

A prominent real estate investment firm in San Francisco is seeking a Community Manager to oversee all aspects of customer service for a multi-family asset. The role involves creating a positive community environment, managing a team, and ensuring high operational standards. Candidates should have strong property management skills, leadership experience, and a Bachelor's degree. This full-time position offers a salary between $90,000 and $120,000 per year, plus a comprehensive benefits package including 401(k) matching, health benefits, and professional development opportunities.

Qualifications

• Strong understanding of property management.
• In-depth knowledge of community policies and Fair Housing laws.
• 4-5 years of property management experience.
• 3+ years of management experience.

Responsibilities

• Champion exceptional customer service in the community.
• Lead, train, and develop the community team.
• Oversee property operations and enforce policies.
• Manage resident relations and community events.

Skills

Property management understanding

Organizational skills

Analytical skills

Communication skills

Interpersonal skills

Leadership ability

Proficiency in MS Office

Education

Bachelor's Degree in Business or related field

Tools

Yardi

Job description

Overview

Presidio Bay Ventures, Inc. (“PBV”) is a real estate investment and development firm headquartered in San Francisco. Our team is focused on sourcing and structuring unique, value-add investment opportunities that generate attractive risk-adjusted returns, and our primary expertise is in new construction and major renovation of complex, large-scale office, multifamily and other special-use facilities. Since its formation in early 2012, PBV has executed on $5.6Bn+ of transactions projects seven states, representing over 5.3M square feet of development.

In 2024 PBV launched a sister company, The Main Post. The Main Post is a real estate management and operations company dedicated to redefining the built environment and enhancing the experiences within it.

The Main Post, in connection with PBV, is looking to hire a Community Manager for one of our multi-family assets in the Bay Area. The Community Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. The position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure the community performs at the highest levels to achieve and/or exceed expectations.

This is a full-time salaried role with an expected base salary range between $90,000 and $120,000 per year and discounted housing. Compensation structure will ultimately be defined based on the successful candidate’s qualifications and experience level. In addition to a comprehensive and robust benefits package that includes, but is not limited, to the following:

• 401(k) matching contributions
• Employee and family health benefits
• Paid parental leave
• Company sponsored professional development coaching
• Co-investment opportunities in Company projects
• Company sponsorship of professional certifications and continuing education
• Flexible time-off
• Company sponsored philanthropic scholarship program to benefit underrepresented youth

Qualifications

• Strong understanding of property management, including promotional methods, demographics, and market trends specific to the assigned community
• In-depth knowledge of organizational and community policies, procedures, and applicable legal requirements, including Fair Housing laws. Ability to apply policies to resolve everyday issues and ensure compliance.
• Solid analytical, organizational and project management skills with the ability to prioritize, coordinate tasks, and meet critical deadlines in a fast-paced environment.
• Highly developed verbal and written communication skills, including the ability to create, compose, and edit correspondence and other written materials.
• Strong interpersonal skills, capable of building and maintaining relationships with residents, prospective residents, team members, and other stakeholders
• Proven leadership ability to motivate, develop, and manage a team effectively. Ability to identify the right individuals for tasks and manage performance in alignment with company values and policies.
• Proficiency with MS Office applications (Excel, Word), internet research, and social media platforms (e.g., Facebook, Twitter, Pinterest).
• Polished and professional demeanor.
• Ability to lift items weighing up to 30 lbs.
• Ability to adapt to a flexible work schedule, with availability for weekend and evening work as needed based on community events and activities.
• Ability to travel between communities within the Bay Area.

Required Education and/or Experience

• Bachelor's Degree in Business or related field preferred. Equivalent experience in residential property management or related business operations may be considered in lieu of a degree.
• Minimum 4 to 5 years of property management experience in residential properties, with a focus on onsite office operations, leasing, administration, and customer service.
• At least 3 years of management or supervisory experience.
• Experience in customer service positions within service businesses, such as hotels or rental operations, is preferred.
• Yardi experience is preferred.

Roles and Responsibilities (including but not limited to)

Resident Hospitality and Engagement

• Champion a culture of exceptional customer service and create a positive sense of community among residents. Actively identify and implement new or improved processes or services to benefit team members, prospects, and residents.
• Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers.
• Provide personalized assistance and information regarding leasing, short-term rentals, corporate housing opportunities, and other premium services.
• Conduct move-in orientation sessions for new residents and proactively engage in annual renewal conversations to foster long-term relationships.
• Facilitate the prompt resolution of maintenance-related matters, escalating them to the appropriate personnel when necessary.
• Ensure customer applications are complete and handle all aspects of background checks, deposits, and lease paperwork in compliance with legal requirements and company policies. Serve as a resource for members of the residential team who have leasing and application related questions.

Team Leadership and Development

• Lead by example, fostering a winning team culture and motivating staff to deliver exceptional performance.
• Recruit, train, and develop team members to maximize their potential and ensure a high level of professionalism and service.
• Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
• Approve time records and requests for time off.

Administration

• Aggressively collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.
• Review, track, administer, and sign leases as needed.
• Enforce community policies and procedures, ensuring compliance with lease agreements. Oversee the review and authorization of leases and maintain community records (e.g., leases, addenda, reports) in line with legal requirements and company policies.
• Calculate, approve, and send timely and accurate processing for all resident FAS upon move-out and verify that all fees and charges are properly documented.
• Complete administrative tasks associated with site operations, including accounting and financial reporting, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned.
• Ensure timely administration of collection files each month.
• Prepare resident legal notices using the company standard templates. Upon approval of notices, distribute to affected residents. Oversee the preparation of timely and accurate documents and files for eviction proceedings.
• Work in conjunction with Leadership to make sure that all financial goals are met. Collaborate on the creation of the annual Budget and other financial reports.
• Use CRM tools to effectively manage resident relations, service requests, and communications.
• Enforce key policies by tracking and documenting the issuance of keys to residents or contractors.
• Investigate, address, and resolve community and resident concerns, disturbances, complaints, or criminal activity. Coordinate patrol services and complete incident reports as necessary.
• Represent the organization in court for non-payment or legal actions, including small claims and UD hearings as required, with support from Leadership.
• Develop and maintain emergency procedures for the properties.
• Collaborate with the Director of Leasing and to meet leasing and renewal goals.
• Research and prepare reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software as needed.
• Adhere to all company policies and employment guidelines.
• Manage vendor keys according to policies and procedures.
• Source new vendors as needed in order to maintain community appearance and resident services. Assist in assessing the quality of current vendors and providing relevant feedback as necessary.
• Assist in maintaining community telecom and computer equipment, while serving as a partner to troubleshoot system issues and test systems.

Luxury Community Quality Assurance

• Conduct daily inspections of the community, including "showing" units, office space, restrooms, amenity areas, and parking lots, ensuring they consistently meet the exceptional quality, cleanliness, and presentation standards for the Community. Communicate with vendors as needed to maintain cleanliness standards.
• Coordinate deep cleaning or replacement of community amenities and features to maintain high standards of cleanliness and functionality within the set budget.

Please send all inquiries to [e-mail] with your name and open job position in the subject header.

PBV is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. PBV does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.