Community Manager

FirstService Residential; San Francisco (CA); Hybrid; USD 85,000 - 100,000; Full time

Job summary

FirstService Residential is seeking a Community Manager in San Francisco to oversee multiple HOA or community associations. You will advise the Board of Directors, communicate with homeowners and vendors, and coordinate across departments to deliver services and projects.

You will manage budgets, review financial statements, and ensure compliance with civil code and association policies. The role requires independent judgment, strong ethics, and the ability to drive initiatives at client

Qualifications

• Excellent customer service and relationship building background/skills.
• Demonstrate effective communication skills in oral, written and listening contexts.
• Collaborative decision-making and problem solving skills.
• Ability to read and understand financial statements and budgets.
• CMCA strongly desired or must be obtained by year 2 of employment.

Responsibilities

• Adhere to FirstService Residential Global Service Standards and maintain ethical conduct.
• Interact with Board of Directors, homeowners, and vendors to advise and guide.
• Attend meetings, coordinate activities, and ensure regulatory compliance and project delivery.
• Oversee association financials, budgets, invoices, and reporting.

Skills

Customer service

Communication skills

Collaborative decision-making

Financial literacy

CMCA certification

Job description

Description

Job Overview:

A Community Manager (CM) manages all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors. Independent judgment and discretion are consistently used when advising directors, instructing vendors, and verifying work completed. A CM acts under general supervision and has unique training specific to the community association industry. This position will manage several communities, which will involve utilizing the resources within different departments throughout the company. In addition to conducting business and completing projects on behalf of the board, to meet the needs of the association.

Compensation:

$85,000 - $100,000

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• May participate in various meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified knowledge of new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Financial

• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget.
• Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budget, and delinquency monitoring.
• Manage and submit charge-backs for assigned associations on a monthly basis in accordance with management contract.
• Ensure timely deposit of all checks received on behalf of the Association.

Legal/Compliance

• Ensure all civil code and legal document requirements are met and the association remains compliant.
• Manage association insurance coverage and needs ensuring adequate and consistent coverage.
• Serve as liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required.
• Educate board members on changes to legislation that impact their association.
• Responsible for all aspects of the annual meeting/election process.

Communication

• Act as an interface between the Board of Directors and the community.
• Coordinate, attend, and have oversight of all client and board meetings.
• Create agendas, board packets, and other correspondence for board and committee meetings in accordance with the state civil code.
• Conduct and advise the HOA Board during the board meetings in accordance with laws and regulations set forth by state law.
• Responsible for all board meeting follow-up, minutes, and correspondence.
• Receive & review client communication.
• Manage all deadlines and update in Connect Database.
• Manage and oversee vendor relations.
• Manage the RFP process, create comparison spreadsheets to analyze, and make recommendations as appropriate.
• Provide content for the community website and newsletter as directed by the Board.
• Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy.
• Responsible for the quality of the work product presented to the client, regardless of whether it’s produced by another department or Associate.
• Conduct all walkthroughs (Landscape, Violation, Architectural Review, and Turnover, Work Order verification) and complete appropriate follow-up.

Culture/Other

• Retain the association clients assigned to be managed.
• Foster team building among all FirstService Associates and Departments.
• Effectively use company tools and resources, including ACM, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manner.
• Consult and use industry expertise in community management, to make recommendations to the board, for the betterment of the community.
• Attend and exhibit leadership at industry functions.
• Must have reliable transportation, driver’s license and be able to drive to association clients, potential clients, and other meetings as necessary.
• Adhere to, and exemplify the company’s core values, and Global Service Standards.
• Other duties as assigned.

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Excellent customer service and relationship building background/skills.
• Demonstrate effective communication skills consisting of oral, written and listening skills with the ability to draft, coordinate and make presentations in a board meeting setting and a large audience.
• Collaborative decision-making and problem solving skills.
• Ability to read and understand financial statements, budgets and working with numbers and the ability to explain same to a larger audience, particularly the Board of Directors.
• CMCA strongly desired or must be obtained at the conclusion of the 2nd year of employment, and maintained throughout the course