Senior Community Manager

FirstService Residential; San Francisco (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Paid holidays and time off

Tuition reimbursement

Job summary

FirstService Residential is seeking a Senior Community Manager in San Francisco to oversee multiple community associations. You will advise the Board, coordinate vendors, and manage budgets and financial reporting, while ensuring compliance with applicable laws and governing documents.

The role requires CMCA certification and a four-year college degree or equivalent experience, with strong communication and leadership skills. Travel to client properties and meetings may be required.

Qualifications

• CMCA certification is required.
• Four-year college degree preferred or equivalent experience.
• Excellent customer service and communication skills required.

Responsibilities

• Oversee association fiscal management, budgeting, and financial statements.
• Coordinate board meetings, prepare packets, and track deadlines.
• Supervise staff and vendor relationships to ensure service quality.
• Ensure legal compliance and liaison with counsel when needed.

Skills

Customer service

Communication skills

Budgeting/financial literacy

Board/D director support

Problem solving

Independence

Leadership

Time management

Relationship management

Attention to detail

Education

Four-year college degree

CMCA certification

Job description

Description

Job Overview

The Senior Community Manager manages all aspects of the community association, acting as an advisor to the Board of Directors, homeowners, and vendors. Independent judgment and discretion are consistently used when advising directors, instructing vendors, and verifying work completed. A Senior Community Manager acts under supervision of the Regional Director and Association Board of Directors and has unique training specific to the community association industry. This position manages several communities, which will involve utilizing the resources within different departments throughout the company, as well as conducting business and completing projects, on behalf of the Board of Directors and/or Association Committees. The position may also be responsible for the supervision of Community Management staff, including training oversight, retention, and performance management.

Compensation

$110,000 - $120,000

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities

Financial

• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget.
• Manage association accounting needs including payment of invoices in accordance with Standards of Operations, audit, tax payments, budget, and delinquency monitoring.
• Manage and submit charge backs for assigned associations on a regular basis in accordance with the management contract.
• Ensure timely deposit of all checks received on behalf of the Association.

Legal/Compliance

• Ensure all civil code and legal document requirements are met, and association remains in compliance.
• Manage association insurance coverage and needs to ensure adequate and consistent coverage.
• Serve as a liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required.
• Educate board members on changes to legislation that impact their association.
• Responsible for all aspects of the annual meeting/election process.
• Track and ensure requirements are met for processing CA Secretary of State Filings.

Communication

• Act as an interface between the Board of Directors and the community.
• Coordinate, attend, and have oversight of all client and board meetings.
• Create agendas, board packets, and other correspondence, for board and committee meetings in accordance with company procedures.
• Responsible for all board meeting follow-up, minutes, and correspondence.
• Receive and review client communication.
• Manage all deadlines and updates in the FirstService Residential Connect Database.
• Manage and oversee vendor relations.
• Manage RFP processes, create and analyze comparison spreadsheets, and provide recommendations as appropriate to the Board of Directors.
• Provide content for community websites and newsletters as directed by the Board.
• Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy.
• Responsible for the quality of the work product presented to the client, regardless of whether it’s produced by another department or Associate.
• Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up tasks.

Culture/Other

• Retain to the association of clients assigned to be managed.
• Foster team building among all FirstService Residential Associates and Departments.
• Effectively use company tools and resources, including Assistant Community Manager and Community Design and Review Representative, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manners.
• Consult and use industry expertise to provide recommendations to the Board of Directors, for the betterment of the community.
• Attend and exhibit leadership in industry functions.
• Must have reliable transportation, driver’s license and be able to drive to association with clients, potential clients, and other meetings as necessary.
• Adhere to, and exemplify the company’s core values, and Global Service Standards.
• Practice and adhere to the FirstService Residential Global Service Standards.
• Always conduct business with the highest standards of personal, professional, and ethical conduct.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.
• Other duties as assigned.

Skills & Qualifications

• Excellent customer service and relationship building background/skills.
• Demonstrate effective communication skills consisting of oral, written, and listening skills with the ability to draft, coordinate, and make presentations in a board meeting setting and a large audience.
• Collaborative decision-making and problem-solving skills.
• Ability to read and understand financial statements, budgets, and the ability to explain concepts to a larger audience, particularly the Board of Directors.
• CMCA certification is required.
• Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively, efficiently, and independently.
• Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
• Set and communicate deadlines and follow through on tasks for homeowners, committees and the Board of Directors.
• Must be able to work independently and in a team environment.
• Must be able to attend and actively participate at night meetings as required.
• Occasionally, weekend work may be required.
• Intermediate knowledge of Microsoft Applications, especially Word, Outlook, and Excel.

Education & Experience

• Four-year college degree preferred, or comparable business experience
• CMCA certification is required.

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.
• Valid California Driver’s License and State mandated vehicle insurance, and registration.
• Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks, etc. to ensure proper maintenance.
• Ability to work late into evenings as required for board meeting attendance.

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Supervisory Responsibilities

• May directly supervise on-site staff, consisting of full-time, part-time, and seasonal associates

Tools & Equipment Used

• General office equipment

Travel

• Limited if needed

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part-time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Equal Opportunity

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.