Community Manager

Laramar; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

14 paid holidays

Sundays off

401k match

Zero-dollar healthcare

Flexible hours & PTO

Company-paid life insurance

Paid short- and long-term disability

Job summary

Laramar is seeking a Community Manager in the Richmond, VA area to lead property operations and resident relations. You will supervise leasing, maintenance, and staff, ensuring LIHTC compliance and adherence to budgets to maximize occupancy and revenue.

The role requires strong communication, budgeting, and reporting skills, with a focus on safety and high service standards in a multifamily setting. Richmond-based onsite position with competitive benefits.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum 2 years' experience in residential property management.
• LIHTC property management experience required.
• Experience with LIHTC certifications and income qualifications.
• Proficient in MS Office (Excel, Word, Outlook).
• English reading/writing capability and basic math skills.

Responsibilities

• Oversee property occupancy and revenue to maximize results.
• Supervise staff including Assistant Managers and Maintenance roles.
• Follow budgets while maintaining property quality.
• Document financial goals, expenditures, and owners' reports.
• Manage leasing process and renewals; review applications and pricing.
• Ensure LIHTC compliance and housing program requirements.
• Maintain resident files and income qualifications per LIHTC.
• Lead regular team meetings and drive performance.
• Maintain high-quality resident relations and timely issue resolution.

Skills

Communication

Written communication

Team leadership

Customer service

Time management

Detail oriented

Adaptability

Education

High school diploma

College degree preferred

Tools

MS Excel

MS Word

MS Outlook

Job description

Description

COME GROW WITH US!

Laramar was founded in 1989. 35+ years later, we're a vertically integrated investment and property management corporation. From humble beginnings to nationally recognized, we haven’t forgotten the basic reason for our success: our people and the relationships they nurture. We're experts at Elevating Everyday Living.

OPPORTUNITY IS EVERYWHERE.

At Laramar, you’re part of something special. Something unique. Our core values are our DNA, and it’s up to each one of us to bring that to life. We Own It. Most importantly, we stay true to it. We Make It Better Together.

WE CARE ABOUT OUR PEOPLE.

And that is reflected in our commitment to providing excellent benefits including: zero-dollar healthcare plan option, flexible hours & PTO, company-paid life insurance along with paid short- and long-term disability insurance, 14 paid holidays (including your birthday!), Sundays off, and a 401k with company match.

Community Manager is a management level position and is responsible for managing assigned community in accordance with Company policies and through instructions from Regional Manager. Additional responsibilities include supervising Assistant Managers, Leasing Consultants, Maintenance Supervisor and Assistants, Housekeepers, Porters, Painters, and Courtesy Officers.

RESPONSIBILITIES:

• Always maintain high-quality customer service
• Oversee and directly manage operations to ensure property occupancy and revenue are maximized
• Follow budget constraints while ensuring property quality is as high as possible
• Document up to date financial goals, expenditures, owners' reports, and income accurately
• Oversee leasing process for properties by reviewing, approving, and managing prospective applications, pricing, and renewals
• Oversee LIHTC compliance and affordable housing requirements for the community
• Ensure certifications, recertifications, income qualifications, and resident files are completed and maintained in accordance with LIHTC program requirements
• Ensure compliance with applicable affordable housing regulations and program requirements
• Oversee highly skilled staff through hiring, training, and performance management
• Leads team members through regular meetings and communication touchpoints, using in-person, phone, and/or video to connect
• Maintain high-quality resident relations (via in-person, written, phone, or video communication as appropriate) by working with owners to ensure high retention rates, successful owner functions, address complaints and concerns in a timely manner, and adherence to company policy, state, and local laws
• Demonstrate a safe, clean, and productive work environment while also ensuring staff follow the same standards

QUALIFICATIONS:

• Must have high school diploma or equivalent certification, College degree in the related field is viewed preferably
• At least 2 years' experience in residential property management or related field is required
• Additional managerial experience is required
• Previous affordable housing/LIHTC property management experience required
• Experience with LIHTC certifications, recertifications, income qualifications, and resident file compliance
• Working knowledge of affordable housing compliance requirements and regulations
• Ability to maintain property and resident files in accordance with LIHTC program requirements
• Must have medium to a high level of knowledge and comfort with MS operating systems such as Excel, Word, and Outlook
• Must be able to read, write, and communicate in English and perform basic to moderate levels of mathematic functions.
• Position requires acceptable motor vehicle driving history, valid and free from restrictions, and must and appropriate vehicle insurance coverage

SKILLS AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Embodies Laramar Core Values
• Strong oral and written communicator
• Positive attitude, organization with strong attention to detail required
• Participate in proactive team efforts to achieve departmental and Company goals
• High level of professional communication, customer service, organizational, administrative, and time management skills
• Ability to learn, adapt to, and excel at company software and potential changes

SUPERVISORY EXPECTATIONS:

Directly supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and disciplining employees; addressing complaints, concerns; and resolving problems.

PERKS OF THE JOB:

• 14 paid holidays (including your birthday!):
• Sundays off
• Paid 401k match
• Zero-dollar healthcare plan option
• Flexible hours & PTO
• Company-paid life insurance
• Paid short- and long-term disability insurance

Physical Demands and Work Environment:

(The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more of working time.)

• The work environment is a typical residential-multi family environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with staff, clients, and vendors.
• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing this job’s duties, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 20 pounds and should do so in a sound and safe manner. This job’s specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.