Community Manager

Syufy Enterprises LP; Portland (OR); On-site; USD 71,000 - 84,000; Full time

Benefits offered by this job

PTO

Full benefits package

401K with dollar for dollar match up

Job summary

Syufy Enterprises LP is seeking a Community Manager for our conventional apartment community in Portland. You will supervise on-site staff, oversee leasing, and drive financial performance while maintaining high resident satisfaction.

Reporting to the Sr. Director, Property Management, you will manage budgets, track expenditures, and lead renovations to ensure timely completion and adherence to standards. This role emphasizes strong customer service and regulatory compliance.

Qualifications

• 5–6 years of experience as a Property Manager, specializing in luxury and conventional apartment communities.
• Strong leadership skills with the ability to mentor on-site staff.
• Proven ability in financial reporting, budgeting, and rent collections specific to apartment communities.

Responsibilities

• Oversee daily operations of a conventional multi-family apartment community, ensuring safety and maintenance.
• Lead, mentor, and supervise on-site apartment staff, guiding customer service, leasing, and resident relations.
• Manage leasing: marketing units, tours, applications, and leases.
• Ensure financial performance by creating budgets, reporting monthly financials, and monitoring expenditures.
• Conduct inspections to ensure compliance with standards.
• Administer resident programs to maintain high resident satisfaction.
• Oversee renovations and coordinate with corporate when needed.
• Prepare annual operating budgets and conduct quarterly reviews.
• Maintain records for all resident transactions (move-ins/outs, rent, renewals).

Skills

Leadership

Budgeting

Financial reporting

Operations management

Customer service

Tools

Yardi

Revenue Management software

Job description

The Community Manager reports to the Sr. Director, Property Management and is responsible for overseeing the operations and management of our conventional apartment community at SyRES. As the Community Manager, you will play a critical role in maintaining high standards of resident satisfaction, apartment maintenance, marketing and financial performance for this conventional property.

• Oversee daily operations of a conventional multi-family apartment community, ensuring the property remains a safe, well-maintained, and welcoming environment for all residents.
• Responsible for understanding property position in the market and monitoring respective competitive properties.
• Lead, mentor, and supervise on-site apartment staff, providing guidance on customer service, leasing, and resident relations to ensure the apartment community operates smoothly.
• Manage the leasing process for the community, including marketing available units, conducting tours, processing applications, and executing leases for new residents.
• Ensure the financial performance by creating and maintaining budgets, preparing monthly financial reports, and monitoring expenditures.
• Conduct regular inspections (interior and exterior) to ensure the community is well-maintained and ensure compliance with company and regulatory standards.
• Administer resident programs and services, focusing on building a strong apartment community and maintaining high resident satisfaction.
• Oversee interior and exterior renovation projects, engaging the appropriate corporate-level associate when necessary, to ensure timely completion and adherence to budgetary guidelines.
• Ensure compliance with housing regulations
• Handle resident concerns and complaints professionally, striving to resolve issues quickly and fairly.
• Prepare and submit annual operating budgets and conduct quarterly budget reviews.
• Maintain records for all resident transactions, including move-ins, move-outs, rent collections, and renewals.
• Foster a team-oriented environment, working closely with corporate leadership and staff to achieve community goals for the complex.
• Other duties as assigned.

Qualifications

• 5–6 years of experience as a Property Manager, specializing in luxury and conventional apartment communities, including mid-rise properties in urban, downtown settings.
• Skilled in assessing operational performance and implementing targeted strategies to enhance efficiency and overall property success.
• Hands-on experience in overseeing the daily operations of a multi-family apartment community, with strong leadership skills.
• Strong understanding of financial reporting, budgeting, and rent collections specific to apartment communities.
• Proficient with property management software, such as Yardi, as well as Revenue Management software. Strong focus in managing apartment records and financials.
• Excellent communication skills (both verbal and written), with the ability to effectively engage with residents, staff, and vendors.
• Strong organizational skills and attention to detail when managing operations.
• Passionate about delivering top-tier customer service and fostering a positive community for residents.

Culture and Values:

• Teamwork, Integrity, Service and Drive

Physical and Environmental Requirements:

• Occasional bending, kneeling, and lifting up to 25 lbs
• Frequent sitting and occasional standing, walking, reaching
• Noise level may be moderate to high at times

Note: This job description is intended only as a general guideline of your duties and responsibilities at Syufy Enterprises and is not a legally binding contract. Syufy Enterprises reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Equal Employer Opportunity (EEO):

We are an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity or expression, or any other characteristic protected under applicable law.

• $70,700 – 84,200 based on relevant experience to the role. Full-time hours.
• PTO.
• Full benefits package.
• 401K with dollar for dollar match up to 4%.