Community Manager

Fairsteadescllc; New Haven (CT); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Generous employer contribution for Medical Insurance

Company Matched 401(k) Retirement Plan

Flexible Spending Account

Employee Discounts

Job summary

Fairsteadescllc, located in New Haven, Connecticut, is seeking a Community Manager to oversee daily property operations and compliance with housing regulations. The ideal candidate will have management experience and a certification in occupancy.

This role requires the supervision of maintenance staff, management of tenant relations, and financial oversight. Benefits include competitive medical coverage, matching retirement contributions, and paid time off.

Qualifications

• Three years of management experience in property management or related field.
• Certification in occupancy management is required.
• Diverse experience in affordable housing is preferred.

Responsibilities

• Manage day-to-day operations of assigned property.
• Ensure compliance with HUD and other regulations.
• Supervise maintenance and repairs, and staff.

Skills

Management experience

Proficient in Microsoft Office

Ability to multi-task

Knowledge of affordable housing

Education

Bachelor’s degree

COS or CPO certification

Tools

Yardi

Realpage

Job description

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below.

RESPONSIBILITIES

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act.
• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook.
• Develops responses to regulatory agencies in coordination with the Compliance Department.
• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements.
• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews.
• Assists tenants with requests, questions, problems, and complaints.
• Monitors tenant and complex-wide arrears and litigation cases.
• Documents lease violations and coordinates evictions.
• Directs collection of monthly rents and late fees, processes applications, and pursues delinquencies through legal action and eviction. Monitors bad-debt write-offs.
• Alerts staff of move-ins, move-outs, and any emergencies.
• Supervises, directs, and monitors preventive and emergency maintenance/repairs to ensure compliance with all regulations.
• Coordinates vendor bids and contractor quotes.
• Conducts and documents unit inspections.
• Conducts bi-annual walk-throughs with the Building Superintendent.
• Creates reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed.
• Provides and obtains updates on various ongoing construction projects/unit renovations.
• Works with the construction team on avoiding violations, inspections, and necessary access.
• Attends monthly financial catch-up meetings and monitors budgets.

BENEFITS

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management).
• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification.
• Bachelor’s degree preferred.
• EIV experience.
• Yardi and Realpage experience preferred.
• TCS certification for tax credit properties.
• Experience in Affordable Housing.
• Proficient in Microsoft Office Suite.
• Ability to multi-task and meet tight deadlines.

Exact compensation may vary based on skills, experience, and location.

Salary Range: $68,000 — $70,000 USD

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.