Community Manager

BrightHaven; New Hampshire; On-site; USD 60,000 - 80,000; Full time

Job summary

Avanath is seeking a Community/Property Manager to oversee a residential community in a manner that balances resident satisfaction with profitability. The role emphasizes professional engagement with residents and staff, maintaining service levels and driving effective operations across all functions.

The incumbent will manage budgeting, rent rolls, and annual planning while ensuring a high standard of resident services, vendor partnerships, and regulatory compliance.

Qualifications

• 5-7 years of experience in the property management industry.
• 2+ years of experience as a community/property manager.
• Proven ability to diffuse and respond to resident concerns without escalation.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Manage resident relations and customer service to ensure positive experiences throughout the resident life-cycle from move-in to move-out.
• Oversee budgeting, rent rolls, projections, and occupancy goals to achieve financial targets.
• Prepare monthly reports and financials; coordinate with Regional Manager on the annual operating budget.
• Coordinate on-site operations and supervise staff to achieve performance goals.
• Resolve resident concerns promptly, maintain confidentiality, and serve as advocate in communications with leadership.

Skills

Resident relations

Budget management

Team leadership

Communication skills

Education

Tools

Microsoft Office (Word, Excel, PowerPoint)

Email & Internet

Job description

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role:

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possess astrong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• 5-7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications required.
• Strong interpersonal, verbal, and written communication skills
• Capacity to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Key Accountabilities

• Resident Relations + Customer Service
• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Responsible for all resident events and retention programs
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Maintain a secure, confidential file for each resident.
• At all times, must understand the current financial health of the assigned community by regularly reviewing thecommunity budget comparison.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Manage and execute all budgets, rent rolls, projections, and occupancy goals.
• Implement a system to achieve 0% rent delinquency.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• With Regional Manager, prepare the Property Annual Operating Budget
• Prepare and submit subsidy vouchers (when applicable)
• Oversee large capital projects and communicate between multiple departments (when applicable)
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Coordinate and oversee on-site operations,