Community Manager

Ziff Davis; Myrtle Point (OR); Remote; USD 60,000 - 70,000; Full time

Job summary

A leading digital media company is seeking an experienced Community Manager to enhance their online community for IT professionals. This role involves fostering engagement, managing support requests, and ensuring a constructive atmosphere for members. Ideal candidates should possess strong communication skills and experience in moderation. Competitive salary and comprehensive benefits are offered, alongside opportunities for professional growth.

Benefits

Comprehensive medical, dental, and vision coverage

401(k) with company match

Flexible Spending Accounts (FSAs)

Employee Stock Purchase Plan

Fitness Reimbursement

Volunteer Time Off

Qualifications

• Experience with moderation in various online platforms.
• Strong familiarity with online privacy concerns.
• Ability to manage sensitive content effectively.

Responsibilities

• Foster a supportive online community environment.
• Manage support requests and user violation reports.
• Engage community members and motivate participation.

Skills

Moderation experience

High computer literacy

Written and verbal communication skills

Conflict resolution

Job description

Overview

Description Position at Spiceworks Community Manager Spiceworks is looking for an enthusiastic and experienced Community Manager to help support our online community. Reporting to the Sr. Community Manager, you will work as part of the Community Management team to advocate for the community, monitor community activity and engagements, motivate and measure the community, create community content, and improve existing content. Our online community is built for Information Technology (IT) professionals, so this role requires a high level of technical proficiency. The ideal candidate not only understands the IT landscape but can also confidently engage with IT pros across topics such as networking, systems administration, cybersecurity, cloud, and emerging technologies. We are looking for someone to uphold the core values of the Spiceworks / Ziff Davis brand while acting as the first point of contact for our active and engaged online community members. The ideal candidate will have exceptional communication skills and the ability to settle disputes and create resolutions that align with our brand mission, rules, and guidelines.

Key Responsibilities

• Foster a safe and supportive environment in online communities where members feel valued.
• Utilize various admin tools to manage incoming support requests and violation reports.
• Motivate participation through creative programs, challenges, and discussions — particularly managing the Spiceworks Daily Challenge by creating and curating quiz questions, and engaging with members around their answers, insights, and feedback.
• Address member inquiries with care, identify the best response or action, maintain a safe environment by removing abusive or inappropriate content, and guide reporters with clear explanations when no action is required.
• Collaborate with the moderating team to strategize solutions and escalate issues as needed.
• Review potentially sensitive user-generated content (UGC) and adhere to threat of harm and abuse guidelines.
• Support editorial, brand, and sponsor initiatives with promotions and content curation.
• Provide insights and reporting information to create a cohesive workflow and transparency.

Job Qualifications

• Experience with moderation (forums, blogs, social channels, etc).
• High level of computer literacy, including familiarity with online privacy concerns
• High level of written and verbal communication skills.
• Readiness to review and remove sensitive and offensive content.
• Strength in conflict resolution and diffusing tense situations.
• Experience working in a fast-paced environment involving multiple online platform applications.
• Capable of building strong relationships with colleagues while working remotely.

About Ziff Davis

Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.

Our Benefits

Spiceworks Ziff Davis offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan. We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally. At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards. If you\'re seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Division is the place for you.

Compensation

Please be sure to review the US pay transparency guidance document here and include the below for any locations where a salary range is required. Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is USD 60,000 – USD 70,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.

Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.