Community Manager

Catapult Solutions Group; Mountain View (CA); On-site; USD 70,000 - 90,000; Part time

Job summary

A leading company in California is seeking a Community Manager to foster a collaborative environment for tax and bookkeeping experts. The role involves overseeing user management, platform administration, content governance, and community growth support. Ideal candidates will have a strong background in community management and excellent communication skills.

Benefits

Medical Insurance

Vision Insurance

401(k)

Qualifications

• 2-5 years of experience in community management.
• Experience with intranet and community platforms.

Responsibilities

• Oversee user accounts and permissions within the platform.
• Manage technical aspects of the community platform.
• Organize and publish content to engage the community.

Skills

Community Management

Organizational Skills

Communication

Analytical Skills

Proactive Mindset

Education

Undergraduate Degree

Tools

LumApps

Job description

Direct message the job poster from Catapult Solutions Group

• Foster a positive and collaborative environment for our community of tax and bookkeeping experts.
• User Management: Oversee user accounts, permissions, and access issues within the Elevate platform.
• Platform Administration: Manage the technical aspects of the community platform, ensuring optimal performance and functionality. Experience with LumApps intranet services is highly preferred.
• Content Management: Organize, curate, and publish content to keep the community informed and engaged.
• Content Governance: Implement and maintain quality content standards, conducting regular clean-ups to ensure information accuracy and relevance with stakeholder teams.
• Stakeholder Collaboration: Partner with internal teams to understand content needs and support community initiatives.
• Issue Resolution: Address user inquiries and technical issues promptly and effectively.
• Community Growth Support: Contribute to strategies aimed at increasing user engagement and platform adoption.
• Standard Operating Procedures: Create and document community standard operating procedures and community training materials in partnership with L&D
• Content Migration: Manage and facilitate content migration projects to either import new content into Elevate or export content into the centralized content management system.
• Analytics: Monitor, generate, and report on site and community metrics to assess active engagement, views, and other core site, content, and community metrics

Skills

• Minimum undergraduate degree with 2-5 years of proven experience in community management, preferably within a professional or enterprise setting.
• Strong understanding of online community platforms and best practices.
• Experience with intranet and community platforms; proficiency with LumApps is a significant advantage.
• Ability to learn new technology and processes quickly. Understanding of site and community analytics, with ability to generate custom reports.
• Excellent organizational skills with a keen attention to detail.
• Strong written and verbal communication skills, with the ability to engage and interact effectively with a diverse audience.
• Marketing or communications experience preferred.
• Demonstrated ability to work independently and manage multiple priorities in a remote environment.
• A proactive and solution-oriented mindset.
• A passion for supporting and empowering employee communities

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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