Community Manager

RR Living; Mission (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

RR Living is seeking a General Manager to lead daily operations, enhance resident experiences, and drive financial performance across a multifamily community. You will supervise staff, manage budgets with the Regional Property Manager, and ensure a safe, welcoming environment for all residents and staff.

The role emphasizes strong communication, leadership, and a culture of accountability, while ensuring compliance with housing laws and company policies.

Qualifications

• Minimum 2–4 years on-site as Community Manager in multifamily.
• Experience managing budgets and working with a Regional Property Manager.
• Experience with OneSite and familiarity with Knock preferred.
• CAM/ARM certifications are preferred.

Responsibilities

• Assist future residents in finding their perfect apartment.
• Provide a positive, genuine experience for residents.
• Use consultative selling to achieve high occupancy.
• Communicate clearly with residents, owners and vendors.
• Lead site team, ensure training, and drive culture of unity.
• Manage maintenance, capital projects, and move-ins.
• Oversee contracts and vendor relationships, and ensure Fair Housing compliance.

Skills

Leadership

Communication

Customer service

Budget management

Property management software

Education

CAM or ARM (preferred)

Tools

OneSite

Knock

Microsoft Excel

PMS systems

Job description

General ManagerOur mantra is simple - love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.The General Manager should have excellent leadership skills and maintain exemplary communication with residents, property owners, and vendors alike. They should respond to inquiries or concerns in a prompt and courteous manner. The General Manager position will be responsible for maintaining the physical assets and enhancing the financial performance of the community, creating an attractive, welcoming, desirable and safe community that embraces all qualified applicants, leads a diverse staff, ensuring adequate training and professional growth opportunities for all personnel, as well as general property administration.ResponsibilitiesAssists Future residents with finding the perfect apartment to call homeProvide a positive and genuine experience to all current and future residentsUsing strategic consultative selling skills to achieve 100% Community OccupancyUse high level communication skills when dealing with current and future residentWork to build site team using open communication and strong culture of unity while providing clear leadership and accountabilityDemonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.Manage annual budgets alongside Regional Property ManagerApproves all Residential Lease Contracts and Vendor related contractsExpert in using marketing techniques and social media to promote community and its eventsStrong ability to mediate and assess current and future resident feedbackAssists with resident retention activities through customer service focused initiatives.Scheduling and following up with progress of maintenance work orders, future move ins, capital projects and all aspects of the community.Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Comply with expectations as demonstrated in the Employee Handbook.Ability to work weekends and evenings as neededParticipate in training to comply with new or existing Fair Housing laws.Present self in a neat, clean, and professional manner in the workplace.RequirementsMinimum of 2-4 years experience on-site as Community Manager/Dual-Site Community Manager within Multifamily industryProven background of team-first mindset for employees while creating positive engagement for residents.Experience in accounting and PMS systems is preferred.Past experience with elevators and midrise is a bonus.Proven background within customer service including resident relations in the Multifamily industry.Software: OneSite experience is required and Knock experience is preferred.Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.Proven background managing annual budgets alongside Regional Property Manager along with focus on delinquency.Leadership background of building positive and supportive culture with cross functional teams and team members.Experience of demonstrating ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.Competence in Microsoft Suite and Property Management Software strongly preferred.Proven results of working with cross functional teams including Maintenance/ Service and other Community Managers or DirectorsRR Living ValuesBe Your Best. Do Your BestWe celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness.Honesty, Integrity, and an Unwavering Commitment to ExcellenceExcellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed - creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners & owners. Simply put, we Care.Empowered Associates, Obsessively Purpose-Driven and Stronger TogetherSuccess, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization.The Magic is in the DetailsRecognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve.Passion and Care Defines Our TeamRecognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.