Community Manager

ACC Management Group, Inc; Madison (AL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Bonus opportunities

Medical HRA

Dental & Vision

STD/LTD & Life Insurance

$25k Life Insurance Policy

401(k) with company match

Paid time off

10 holidays

Employee Assistance Program

Job summary

ACC Management Group is seeking a seasoned Community Manager to lead the lease-up and ongoing operations of Element Collective, a 197-unit LIHTC community in Madison’s University Research Park, opening in summer 2027. The role focuses on building a strong resident community and exceeding occupancy goals from day one.

Ideal candidates have lease-up experience, LIHTC knowledge, and strong customer service skills to manage relationships with residents, vendors, and ownership while driving program

Qualifications

• High School diploma or equivalent required.
• 1–2 years of property management or industry experience required.
• Knowledge of project-based Section 8 (Section 42) experience is a plus.
• Knowledge of fair housing laws is a plus.
• Proficiency with computer software (Outlook, Word, Excel); Onesite experience a plus.

Responsibilities

• Prepare complexes and vacancies for showings and move-in dates.
• Communicate property features and amenities to prospects.
• Conduct showings of vacant units to prospects.
• Greet walk-ins during open office hours and address needs or questions.
• Process lease paperwork for move-ins, renewals, and recertifications.
• Maintain resident relations and respond to maintenance requests promptly.
• Coordinate and monitor renewal notices and updates to the Regional Manager.
• Oversee maintenance staff and on-site employees; ensure training and coaching.

Skills

Communication skills

Customer service

Time management

Team player

Independent work

Education

High School diploma or equivalent

Tools

OneSite

MS Outlook

Microsoft Word

Microsoft Excel

Job description

Description

Community Manager – Element Collective

Madison, WI

ACC Management Group is seeking an experienced Community Manager to lead the lease-up and ongoing management of Element Collective, a new 197-unit community in Madison’s University Research Park, opening summer 2027.

• Be part of something new: Element Collective is the first major residential development in University Research Park’s 40-year history, making this a unique opportunity to help establish a brand-new community from the ground up.
• Lease-up leadership: Ideal candidates will have previous lease-up experience and enjoy building a community, establishing strong resident relationships, and driving occupancy from day one.
• Affordable housing expertise: This is a 100% LIHTC, income-averaging community, so LIHTC/Section 42 experience is required.
• Technology: Previous experience with Knock CRM is preferred.
• Community-focused: Element Collective is designed as workforce housing within University Research Park, creating a unique live-work environment near major employers and Madison’s west-side BRT corridor.
• Full-time opportunity: Lead the day-to-day operations of this exciting new community while working closely with residents, ownership, vendors, and the ACC team.

If you’re looking for a lease-up opportunity where you can help build something from the ground up—not simply take over an established property—Element Collective is an opportunity worth exploring.

Who We Are

At ACC, our mission is simple: provide exceptional housing by building partnerships for successful living. That partnership starts within our own walls — with a team grounded in Teamwork, Accountability, Empowerment, Open Communication, and Flexibility.

We are committed to being a highly regarded property management company — and we know that starts with having the right people in the right seats. We don't just fill roles; we grow careers. Whether you're just starting out or bringing years of experience, ACC is a place where your energy, your voice, and your contributions matter.

If you're looking for a team that shows up for each other, supports your growth, and recognizes that your energy is our strength — we'd love to hear from you.

Why Join ACC?

At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees with providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
• Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• 1-2 years of property management or industry related experience required.
• Knowledge of project-based section 8 or section 42 experience a plus.
• Knowledge of fair housing laws a plus.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Experience with Onesite software is a plus.
• Must be able to physically inspect the properties.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others. Ability to lift to but not limited to 25 pounds unassisted and as needed.

Supervisory Responsibility

This position will be required to supervise a staff on-site of but not limited to maintenance technicians, assistant community managers, leasing agents, and cleaners.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands

The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.

Travel

Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year.

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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