Community Manager

Point Real Estate Management LLC; Madison (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Point Real Estate Management is seeking a Community Manager to oversee a multi-site apartment portfolio in Madison. You will lead resident relations, plan events, and drive retention while partnering with Property Managers to deliver exceptional service.

You will regularly visit communities, respond to resident concerns, coordinate communications, and help maintain high standards of hospitality and appearance across the portfolio. General Hours are Monday-Thursday 8am-4:30pm and Friday 8am-2pm.

Qualifications

• Two or more years of customer service, hospitality, resident services, or property management experience preferred.
• Exceptional interpersonal and communication skills.
• Strong conflict resolution and problem-solving abilities.
• Passion for creating positive customer experiences.

Responsibilities

• Serve as the primary ambassador for resident satisfaction across all assigned Point Real Estate Management communities.
• Plan, coordinate, and host resident appreciation events and activities that reflect the welcoming culture of PRM.
• Develop programs that encourage resident interaction and foster a strong sense of community.
• Regularly visit each community to remain visible, approachable, and accessible to residents.

Skills

Customer service

Hospitality

Resident services

Property management

Communication

Conflict resolution

Organization

Travel between sites

Education

High School diploma or GED

2+ years college preferred

Tools

Microsoft Office

Property management software

Job description

Description

At Point Real Estate Management, we believe great communities begin with exceptional resident experiences. The Community Manager is dedicated to creating an outstanding living experience for residents across a multi-site apartment portfolio. This position serves as the primary advocate for resident satisfaction by building relationships, fostering community engagement, and ensuring residents feel welcomed, heard, and valued throughout their residency.

Working alongside Property Managers, the Community Manager supports Point Real Estate Management's commitment to providing exceptional customer service by focusing on resident retention, communication, conflict resolution, community programming, and enhancing the overall quality of life within each community. This role is highly visible throughout the portfolio and plays a vital part in creating communities that residents are proud to call home.

Essential Responsibilities

Resident Relations

• Serve as the primary ambassador for resident satisfaction across all assigned Point Real Estate Management communities.
• Build meaningful relationships with residents through regular interaction and a visible presence within each community.
• Welcome new residents and help create a positive and memorable move-in experience.
• Conduct resident follow-up calls and visits after move-in and throughout the lease term.
• Address resident concerns with empathy and professionalism while collaborating with Property Managers to achieve timely resolutions.
• Follow up to ensure resident concerns have been fully resolved and expectations have been exceeded.

Community Engagement

• Plan, coordinate, and host resident appreciation events and community activities that reflect the welcoming culture of PRM.
• Develop programs that encourage resident interaction and foster a strong sense of community.
• Maintain communication through newsletters, social media, bulletin boards, and resident outreach.
• Recognize resident milestones and celebrate community achievements.

Resident Retention

• Develop and implement resident retention initiatives that promote long-term residency and satisfaction.
• Monitor resident satisfaction surveys and online reviews.
• Identify trends and recommend improvements that enhance the resident experience across the portfolio.
• Encourage lease renewals by building positive resident relationships and proactively addressing concerns.

Property Presence

• Regularly visit each community to remain visible, approachable, and accessible to residents.
• Perform hospitality-focused walkthroughs to identify opportunities for improving the resident experience.
• Report concerns regarding cleanliness, curb appeal, amenities, or common areas to the Property Manager and Maintenance team.
• Help ensure each community reflects the company's high standards for appearance, hospitality, and resident care.

Team Collaboration

• Partner with Property Managers to improve resident satisfaction and retention.
• Collaborate with onsite teams to ensure a seamless and positive resident experience.
• Assist with onboarding new residents and introducing community amenities and services.
• Share resident feedback and recommendations with management teams to continuously improve operations and resident services.

Ideal Candidate

The ideal Community Manager embodies the service-focused values of Point Real Estate Management. They genuinely enjoy working with people and understand that relationships are the foundation of successful communities. They are approachable, compassionate, organized, and proactive. They recognize opportunities to improve the resident experience before concerns arise and are committed to making every resident feel welcomed, appreciated, and connected.

Success in This Role

Success is measured by:

• High resident satisfaction and positive feedback.
• Increased lease renewal rates.
• Strong resident engagement and participation.
• Timely and effective resolution of resident concerns.
• A positive online reputation for each community.
• Consistent visibility and relationship-building across the portfolio.
• Living out the customer service standards and values of PRM every day.

Why Join Point Real Estate Management?

At Point Real Estate Management, we believe apartment communities should be more than places to live—they should be places where people feel connected, respected, and at home. We are committed to building relationships, delivering exceptional service, and creating communities where residents and employees alike can thrive.

As a Community Manager, you will play a key role in bringing that mission to life by creating memorable resident experiences, strengthening our communities, and helping Point Real Estate Management continue to set the standard for excellence in property management.

General Hours are Monday-Thursday 8am-4:30pm and Friday 8am-2pm

No less than 40 hours per week

Requirements

Work Experience Requirements

• Two or more years of customer service, hospitality, resident services, or property management experience preferred.
• Exceptional interpersonal and communication skills.
• Strong conflict resolution and problem-solving abilities.
• Passion for creating positive customer experiences.
• Organized and self-motivated with the ability to prioritize multiple communities.
• Ability to travel regularly between assigned properties.
• Proficiency with Microsoft Office and property management software is preferred.

Educational Requirements

• High School diploma of GED
• 2+ years of college preferred