Community Manager

Neflcai; Jacksonville (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Hawthorne Residential Partners in Jacksonville, FL is seeking a dedicated Community Manager to lead a multifamily community with a focus on occupancy, resident satisfaction, and team development.

You will oversee financial performance, leasing success, vendor partnerships, and daily operations, coaching staff, and maintaining a welcoming, well-maintained community that meets performance goals and upholds Hawthorne’s Live It culture.

Qualifications

• Two years of property management experience including leasing and assistant management.
• Six months of community manager experience in multifamily housing preferred.
• Industry software experience with Yardi, Knock, and Microsoft Office.

Responsibilities

• Oversee budgets, rent collection, and financial reporting for the community.
• Drive leasing and renewals to achieve occupancy goals and pricing strategies.
• Lead, train, and coach office and maintenance teams to high performance.
• Enhance resident experience by planning events and managing reviews.
• Coordinate vendor services and ensure safety, quality, and timeliness.

Skills

Property management

Leasing

Team leadership

Customer service

Education

High School or GED

Tools

Yardi

Knock

Microsoft Office

Job description

At Hawthorne Residential Partners, we're looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award-winning apartment communities each day.

As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn.

If you're looking for a place where your work truly matters - come join us!

Community Manager | Job Overview

As a Community Manager, you lead the way—serving as the team’s coach, Live it! culture ambassador, and business strategist. In this role, you'll oversee all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction. You'll guide your team through development, and daily support to ensure consistent performance, strong occupancy, and a thriving community environment.

Community Manager| Education, Experience, and License Qualifications

Education:

• High School or GED equivalent.

Experience:

• Two years of property management experience; this should include Leasing Consultant and Assistant Community Manager experience.
• Six months of community manager experience in multi-family, Highly Preferred
• Industry Software Experience: YARDI, Knock, and Microsoft, Highly Preferred

Licenses & Certifications:

• Valid Driver's License.
• CAM, CAPS, Real Estate license, and/or Property Management License preferred

Community Manager | Job Functions

Financial & Administrative Oversight

• Manage budgets, rent collection, and community financial reporting
• Oversee move-outs, deposit accounting, and delinquency tracking
• Maintain accurate records using platforms like Yardi and Knock
• Ensure compliance with company policies and legal standards

Property Performance & Operational Excellence

• Conduct regular inspections to maintain curb appeal and quality
• Drive leasing, renewals, and pricing strategies to meet occupancy goals Partner with maintenance on work orders and preventative care
• Oversee vendor services and ensure quality, safety, and timeliness

Team & Community Leadership

• Build a strong, positive team culture across office and maintenance Hire, train, and coach team members to meet performance goals Host weekly team meetings to align on goals and celebrate wins
• Lead with empathy while upholding accountability and standards

Resident Experience & Engagement

• Address escalated resident concerns with professionalism and care Plan and lead engaging resident events to boost satisfaction
• Monitor and respond to online reviews to manage reputation
• Maintain communication with leadership and ownership groups

Leasing & Occupancy

• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
• Identify prospect needs, showcase available homes, and invite them to join the community
• Ensure lease applications, renewals, and related documents are completed accurately and on time
• Meet occupancy goals through strong leasing performance and resident retention
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

What Makes Someone SOAR in This Role?

• Effective Communication: Communication is key! The ability to align your team, build trust, and drive team performance while working with vendors, prospects, clients, and other teams effectively.
• Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
• Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
• People Service & Customer-Focused:Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
• Servant Leadership:Provide training and development opportunities for team