Community Manager

Hawthorne Residential Partners

Charlotte (NC)

On-site

USD 52,000 - 72,000

Full time

13 days ago

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Benefits offered by this job

Free Dental Insurance

Health and Wellness Incentives

401k Retirement Match Program

Paid time off including your birthday

Job summary

Hawthorne Residential Partners is seeking a Community Manager to lead our team across daily operations, budgeting, leasing, and resident satisfaction. You will coach staff, manage financial reporting, and ensure high occupancy while upholding our Live It culture.

The role emphasizes strong communication, team leadership, and ownership of community performance, with focus on resident experience and vendor coordination.

Qualifications

High School or GED equivalent.
Two years of property management experience; Leasing Consultant and Assistant Community Manager experience.
Six months of community manager experience in multi-family, Highly Preferred
Valid Driver's License.
CAM, CAPS, Real Estate license, and/or Property Management License preferred

Responsibilities

Manage budgets, rent collection, and community financial reporting.
Oversee move-outs, deposit accounting, and delinquency tracking.
Maintain accurate records using Yardi and Knock; ensure policy compliance.

Skills

Strong communication

Leadership

Customer service

Budgeting

Vendor management

Education

High School or GED

CAM/ CAPS/ Real Estate license preferred

Tools

Yardi

Knock

Microsoft Office

Job description

At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award-winning apartment communities each day. As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn. If you're looking for a place where your work truly matters - come join us!

Community Manager | Job Overview

As a Community Manager, you lead the way—serving as the team’s coach, Live it! culture ambassador, and business strategist. In this role, you’ll oversee all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction. You’ll guide your team through development, and daily support to ensure consistent performance, strong occupancy, and a thriving community environment.

Community Manager | Education, Experience, and License Qualifications

Education

High School or GED equivalent.

Experience

Two years of property management experience; this should include Leasing Consultant and Assistant Community Manager experience.
Six months of community manager experience in multi-family, Highly Preferred
Industry Software Experience: YARDI, Knock, and Microsoft, Highly Preferred

Licenses & Certifications

Valid Driver's License.
CAM, CAPS, Real Estate license, and/or Property Management License preferred

Community Manager | Job Functions

Financial & Administrative Oversight

Manage budgets, rent collection, and community financial reporting
Oversee move-outs, deposit accounting, and delinquency tracking
Maintain accurate records using platforms like Yardi and Knock
Ensure compliance with company policies and legal standards

Property Performance & Operational Excellence

Conduct regular inspections to maintain curb appeal and quality
Drive leasing, renewals, and pricing strategies to meet occupancy goals
Partner with maintenance on work orders and preventative care
Oversee vendor services and ensure quality, safety, and timeliness

Team & Community Leadership

Build a strong, positive team culture across office and maintenance
Hire, train, and coach team members to meet performance goals
Host weekly team meetings to align on goals and celebrate wins
Lead with empathy while upholding accountability and standards

Resident Experience & Engagement

Address escalated resident concerns with professionalism and care
Plan and lead engaging resident events to boost satisfaction
Monitor and respond to online reviews to manage reputation
Maintain communication with leadership and ownership groups

Leasing & Occupancy

Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
Identify prospect needs, showcase available homes, and invite them to join the community
Ensure lease applications, renewals, and related documents are completed accurately and on time
Meet occupancy goals through strong leasing performance and resident retention
Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

What Makes Someone SOAR in This Role?

Effective Communication: Communication is key! The ability to align your team, build trust, and drive team performance while working with vendors, prospects, clients, and other teams effectively.
Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
Servant Leadership: Provide training and development opportunities for team members to succeed in their roles and advance their careers at Hawthorne Residential Partners.
Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.

Work Schedule

Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Hawthorne’s Total Rewards Package | Compensation and Benefits

Community Manager- Specific Benefits: All Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their salary.

Professional Benefits: Community Manager Today – Regional Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.

Personal Benefits