Community Manager

Huntington Village Homes; Honolulu (HI); On-site; USD 70,000 - 89,000; Full time

Benefits offered by this job

Medical, dental, life and disability保险

HSA/FSA accounts

Retirement plan

Paid time off and rewards programs

Job summary

Huntington Village Homes in Honolulu, HI is seeking a Community Manager to support the Community Director in operating the property and ensuring resident satisfaction. You will lead on-site staff, manage rent collection, delinquencies, and leasing activities while coordinating with vendors and residents.

The role involves preparing reports, overseeing compliance, and supporting resident retention and safety initiatives. A strong background in property management and MS Office is required.

Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, or related discipline preferred.

Responsibilities

• Directly supervise Community Supervisors, Leasing Specialists and Resident Service Specialists.
• Monitor accounts receivable, collect rent, post rent, and maintain balanced rent roll.
• Process evictions and related paperwork, attend court hearings, and manage lease files.
• Prepare daily, weekly, monthly financial and leasing reports, and lease expiration matrices.
• Perform property inspections and coordinate with maintenance for unit reconditioning.
• Assist with resident retention and community engagement events.
• Ensure compliance with company policies and safety standards.

Skills

MS Office Suite

Verbal and written communication

Attention to detail

Team collaboration

Discretion and professionalism

Education

High School Diploma or GED

Bachelor's Degree in Business Administration or related discipline

Tools

YARDi

Job description

HMHSS OMC Phase I - Navy 1
Honolulu, HI 96818, USA

Description

A Brief Overview
The Community Manager assists the Community Director with the overall operation of the property to ensure customer satisfaction. This position interacts with internal and external customers including residents, vendors, board members and committee members, as well as Hunt employees. This position is also responsible for site level leadership, responsible for collecting and posting rent payments; managing resident delinquencies, evictions, invoice processing, and legal notices; and performing pre-close and close-out accounting processes.
What you will do

• Directly supervises Community Supervisors, Leasing Specialists and Resident Service Specialists. Participates in the hiring, training, performance management and termination of Community Supervisors, Leasing Specialists and Resident Service Specialists.
• Monitors all accounts receivable including collecting rent, posting rent, and maintaining balanced, accurate rent roll.
• Collects delinquent account balances from previous residents.
• Accurately and timely completes daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix. Generate various reports as required.
• Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Leases units as needed. Ensures execution of leases and lease files are properly completed.
• Sends out lease expiration letters and processes lease renewals.
• Shops competitive properties.
• Enters, processes, and receives vendor payables. Scans all invoices to the AP department to process payments.
• Ensures that unsafe conditions are corrected in a timely manner.
• Processes move-ins, move-outs, and lease renewals.
• Assists Community Director with site-level leadership to include staff performance and resident relations.
• Assists with resident retention, which may involve planning and organizing social events at the property.
• Assumes responsibility for the operations of the property in the absence of the Community Director.
• Ensures compliance with company policies and procedures.
• Performs physical inspections of the property and verifies condition of vacant units and community appearance and safety.
• Coordinates with maintenance and make-ready staff to ensure timely recondition of units after move-out.
• Performs 21-day pre-inspections and move in/outs inspections with residents, as requested.
• Assists in weekly, monthly, quarterly reports and executive summaries.
• Creates PO’s for office expenses and may create, process and invoice residents for monthly utilities.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Education Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, other related discipline preferred.

Experience Qualifications

• A minimum of 2 years previous property leasing experience or applicable skills required.
• A minimum of 1 year previous experience managing others required.
• Previous experience with YARDi preferred.

Knowledge, Skills, and Abilities

• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.
• Requires a reliable, self-motivated team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envisions, develops, and implements new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Requires use of technology platforms on a daily basis.
• Basic understanding of safety practices.

Licenses and Certifications

• DL NUMBER - Driver's License, Valid and in State required.
• Accredited Residential Management (ARM) preferred.
• Certified Professional of Occupancy (CPO) preferred.

Compensation
We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $69,840 - $89,400, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors – we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

• A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

EEO/ADA
The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.