Community Manager

Hunt Military Housing Shared Services, LLC; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The Hunt Military Housing Shared Services, LLC is seeking a Community Manager to support the Community Director in running a busy property. You will interact with residents, vendors, and Army community members while ensuring excellent service and compliant operations.

Responsibilities include leading Community Supervisors and Leasing Specialists, managing rent collection and delinquencies, and coordinating reporting, inspections, and move-ins/outs.

Qualifications

• Two years of property leasing experience or equivalent skills.
• Experience managing others for at least one year.
• Proficiency with Microsoft Office and property management software.

Responsibilities

• Supervise Community Supervisors and Leasing Specialists.
• Manage accounts receivable, rent posting, and rent rolls.
• Process delinquencies, evictions, and legal notices.
• Prepare month-end pre-close and closeout reports.
• Audit records for lease expirations and delinquencies.
• Coordinate move-ins/outs and lease renewals.

Skills

MS Office Suite

Verbal and written communication

Team leadership

Detail oriented

Financial reporting

Education

High School Diploma or GED

Bachelor's Degree in Business Administration or Property Management

Tools

YARDI

Job description

A Brief Overview

The Community Manager assists the Community Director with the overall operation of the property to ensure customer satisfaction. This position interacts with internal and external customers including residents, vendors, board members and committee members, as well as Hunt employees. This position is also responsible for site level leadership, responsible for collecting and posting rent payments; managing resident delinquencies, evictions, invoice processing, and legal notices; and performing pre-close and close-out accounting processes.

What you will do

• Directly supervises Community Supervisors, Leasing Specialists and Resident Service Specialists. Participates in the hiring, training, performance management and termination of Community Supervisors, Leasing Specialists and Resident Service Specialists.
• Monitors all accounts receivable including collecting rent, posting rent, and maintaining balanced, accurate rent roll.
• Collects delinquent account balances from previous residents.
• Accurately and timely completes daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix. Generate various reports as required.
• Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Leases units as needed. Ensures execution of leases and lease files are properly completed.
• Sends out lease expiration letters and processes lease renewals.
• Shops competitive properties.
• Enter, processes, and receives vendor payables. Scans all invoices to the AP department to process payments.
• Ensures that unsafe conditions are corrected in a timely manner.
• Processes move-ins, move-outs, and lease renewals.
• Assists Community Director with site-level leadership to include staff performance and resident relations.
• Assists with resident retention, which may involve planning and organizing social events at the property.
• Assumes responsibility for the operations of the property in the absence of the Community Director.
• Ensures compliance with company policies and procedures.
• Performs physical inspections of the property and verifies condition of vacant units and community appearance and safety.
• Coordinates with maintenance and make-ready staff to ensure timely recondition of units after move-out.
• Performs 21-day pre-inspections and move in/outs inspections with residents, as requested.
• Assists in weekly, monthly, quarterly reports and executive summaries.
• Creates PO's for office expenses and may create, process and invoice residents for monthly utilities.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Education Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, other related discipline preferred.

Experience Qualifications

• A minimum of 2 years previous property leasing experience or applicable skills required.
• A minimum of 1 year previous experience managing others required.
• Previous experience with YARDI preferred.

Knowledge, Skills, and Abilities

• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.
• Requires a reliable, self-motivated team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envisions, develops, and implements new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Requires use of technology platforms on a daily basis.
• Basic understanding of safety practices.

Licenses and Certifications

• DL NUMBER - Driver's License, Valid and in State required.
• Accredited Residential Management (ARM) preferred.
• Certified Apartment Manager (CAM)-NAAHQ preferred.
• Certified Professional of Occupancy (CPO) preferred.

Compensation

We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.