Community Manager

Roscoe Property Management; Hillsborough (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with company match

Paid time off

Job summary

RPM Living is seeking a motivated Community Manager to oversee all operations at a multi-family community in Hillsborough, NC. You will lead property staff, manage leasing and resident relations, and collaborate across departments to optimize occupancy and revenue.

The role requires 3+ years in multi-family property management, strong leadership, and excellent communication. The company emphasizes top-tier benefits, on-site work, and ongoing career development.

Qualifications

• Bachelor's degree or 4-year college degree or 1-2 years relevant experience plus education-equivalent
• 3+ years of multi-family property management experience
• Strong leadership and management skills
• Team player with professional communication skills
• Proficient in Microsoft Office Suite

Responsibilities

• Lead property staff, oversee onboarding, training, timesheet approval, and performance reviews
• Drive team to hit performance indicators and manage disciplinary actions with HR
• Conduct ongoing training on leasing paperwork, safety and daily operations
• Motivate staff through recognition, training, and team-building activities
• Assist in budget preparation and ensure budgets are followed
• Prepare month-end and year-end financial reports and analyze variances
• Promote resident satisfaction and retention by addressing issues promptly
• Collaborate with maintenance to ensure prompt service requests are completed
• Provide excellent customer service and maintain high resident service standards
• Analyze market trends and work with marketing to develop leasing strategies to meet occupancy goals
• Follow eviction procedures and represent in court as needed
• Engage with owners with tours and updates to maintain relationships

Education

Bachelor's degree or equivalent experience

Tools

Property management software

Job description

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities

• Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
• Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
• Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
• Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• Assist in budget preparation and ensure adherence to approved budgets
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
• Provide excellent customer service while maintaining the highest standards for resident service
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship

Education and Experience

• Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
• 3 + years of related multi-family property management experience
• Strong leadership and management skills
• Team player, professional, and effective communication skills
• Proficient in Microsoft Office Suite and property management software

Qualifications

Physical Requirements:

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
• The office is an open setting which may include bright lights, constant noises and distractions
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.