Community Manager

RPM Living

Magnolia (AL)

On-site

USD 48,000 - 75,000

Full time

9 days ago

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Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with company match

Career development

DEIB and ERG programs

Paid time off and floating holidays

Discounts on perks

Job summary

RPM Living is seeking an on-site Community Manager for one of our apartment communities. You will oversee all operations, lead staff, manage budgets, and drive occupancy goals while delivering exceptional resident service.

The ideal candidate has 3+ years in multi-family property management, strong leadership, and excellent communication. This role requires flexibility, occasional weekend hours, and a focus on resident satisfaction.

Qualifications

Bachelor's degree or 1-2 years of relevant experience.
3+ years of related multi-family property management experience.
Strong leadership and management skills.
Team player with professional communication abilities.
Proficient in Microsoft Office Suite and property management software.

Responsibilities

Leads property staff, oversees onboarding, training, timesheet approval, and annual assessments.
Drive team performance and address underperformance with HR collaboration.
Conduct ongoing training on leasing paperwork, safety, and daily operations.
Motivate staff through recognition, training, and team-building activities.
Assist in budget preparation and ensure adherence to budgets.
Complete month-end and year-end financial reporting with budget variance analysis.
Respond promptly to resident inquiries and resolve service issues to boost satisfaction.
Collaborate with maintenance to ensure timely response to service requests.
Provide excellent customer service and uphold high resident service standards.
Analyze market trends and partner with marketing on leasing strategies to hit occupancy targets.
Follow eviction procedures and support court proceedings when needed.
Manage client/owner relationships with regular updates.

Skills

Leadership

Communication

Team player

MS Office

Property management software

Education

Bachelor's degree or 1-2 years experience

Tools

Microsoft Office Suite

Property management software

Job description

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities

Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
Assist in budget preparation and ensure adherence to approved budgets
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
Provide excellent customer service while maintaining the highest standards for resident service
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship

Education and Experience

Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
3 + years of related multi-family property management experience
Strong leadership and management skills
Team player, professional, and effective communication skills
Proficient in Microsoft Office Suite and property management software

Qualifications

Physical Requirements

May be required to sit for extended periods of time while working at a desk
May be required to climb stairs
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
The office is an open setting which may include bright lights, constant noises and distractions
A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.