Community Manager

The Community Builders, Inc.; Hadley (MA); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account contributions

Life and disability insurance

403(b) retirement plan with company 
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Job summary

The Community Builders, Inc. (TCB) is seeking an experienced Community Manager for a Massachusetts property. You will direct operations, manage budgets, and drive resident satisfaction while ensuring regulatory compliance and a safe, welcoming community environment.

Responsibilities include budgeting, audits, coordinating with Life staff and residents, and leading a dedicated onsite team to achieve TCB’s mission and financial goals.

Qualifications

• BA/BS degree required.
• 5+ years in residential property management.
• 2+ years in supervisory or management role.

Responsibilities

• Develop and manage operating budgets and accounting functions.
• Oversee property maintenance, safety, and audits.
• Deliver outstanding customer service to residents and manage resident relations.
• Recruit, train, coach, and evaluate team members.
• Be available for emergencies, on-call duties, and weekend events.

Job description

About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents.

This position requires five days a week in office. It establishes and maintains a positive, productive working relationship with the property’s team members, ensuring their adherence to TCB’s Mission Statement, policies, and procedures, and that the site is in compliance with regulatory requirements.

Essential Functions

• Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with the affirmative fair housing marketing plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
• Oversee upkeep of the property curb appeal, annual inspection of apartments, market-ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of the work order system, and incident documentation and reporting for risk management.
• Provide outstanding customer service to residents, ensure that all appropriate communications are distributed in a timely manner, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
• Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
• Participate in corporate committees and group activities.
• Attend trainings, seminars and conferences.
• Be available for emergencies, on-call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities

• Excellent budget and financial management skills.
• Knowledge of all regulatory programs, policies and federal housing laws and guidelines required.
• Proficiency in Microsoft Word, Excel, Outlook and Yardi or other industry software.
• Excellent verbal and written communication skills.
• Knowledge of federal fair housing laws and guidelines is a plus.
• Demonstrated excellent customer service skills are necessary to be successful in this role.
• Ability to speak a second language is a plus.
• Knowledge of all regulatory programs and policies regarding housing and affordable housing is necessary.
• Leadership skills and understanding of effective management of personal development for all employees desired.

Physical Demands & Work Environment

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

BA/BS and 5+ years in a progressive career path in residential property management, hotel, hospitality or retail management required, with 2 of those years in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred.

Benefits

• Medical, dental, and vision insurance
• 12 paid holidays & tenure-based PTO accruals
• Employer contributions to health savings accounts
• Company-paid life & disability insurance
• 403(b) retirement plan with company match
• Tax-advantaged accounts: commuter/parking, medical & dependent care FSA
• Hospital & critical illness insurance
• Confidential, 24/7 employee assistance program
• Pay rate: $75k/yr

The Community Builders is an equal opportunity employer.