Community Manager

The Laramar Group LLC; Glenwood Hills (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

14 paid holidays (including your b-day

Sundays off

Paid 401k match

Zero-dollar healthcare plan option

Flexible hours & PTO

Company-paid life insurance

Paid short- and long-term disability

Job summary

The Laramar Group LLC is seeking a Community Manager to lead an affordable housing community, supervise onsite staff, ensure LIHTC compliance, manage budgets, and deliver exceptional resident experiences.

Ideal candidates bring hands-on leadership, strong housing compliance knowledge, and a commitment to operational excellence, resident relations, and team development in a fast-paced environment.

Qualifications

• Must have a high school diploma or equivalent; a college degree in a related field is preferred.
• At least 2 years of residential property management or related experience is required.
• Additional management experience is required.
• Previous affordable housing/LIHTC property management experience is required.
• Experience with LIHTC certifications, recertifications, income qualifications, and resident file compliance.
• Working knowledge of affordable housing compliance requirements and regulations.
• Ability to maintain property and resident files in accordance with LIHTC program requirements.
• Must have a medium to high level of proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with ResMan property management software is preferred.
• Must be able to read, write, and communicate in English and perform basic to moderate mathematical functions.
• Position requires a valid driver's license with an acceptable driving record and appropriate vehicle insurance coverage.

Responsibilities

• Always maintain high-quality customer service.
• Oversee and directly manage operations to ensure property occupancy and revenue are maximized.
• Follow budget constraints while ensuring property quality is as high as possible.
• Document up to date financial goals, expenditures, owners' reports, and income accurately.
• Oversee leasing process for properties by reviewing, approving, and managing prospective applications, pricing, and renewals.
• Oversee LIHTC compliance and affordable housing requirements for the community.
• Ensure certifications, recertifications, income qualifications, and resident files are completed and maintained in accordance with LIHTC program requirements.
• Ensure compliance with applicable affordable housing regulations and program requirements.
• Oversee highly skilled staff through hiring, training, and performance management.
• Leads team members through regular meetings and communication touchpoints, using in-person, phone, and/or video to connect.
• Maintain high-quality resident relations (via in-person, written, phone, or video communication as appropriate) by working with owners to ensure high retention rates, successful owner functions, address complaints and concerns in a timely manner, and adherence to company policy, state, and local laws.
• Demonstrate a safe, clean, and productive work environment while also ensuring staff follow the same standards.

Skills

Strong leadership

Customer service

Communication

Team management

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

ResMan

Microsoft Office (Excel, Word, Outlook)

Job description

Description

COME GROW WITH US! Laramar was founded in 1989. 35+ years later, we're a vertically integrated investment and property management corporation. From humble beginnings to nationally recognized, we haven’t forgotten the basic reason for our success: our people and the relationships they nurture. We're experts at Elevating Everyday Living.

OPPORTUNITY IS EVERYWHERE. At Laramar, you’re part of something special. Something unique. Our core values are our DNA, and it’s up to each one of us to bring that to life. We Own It. Most importantly, we stay true to it. We Make It Better Together.

WE CARE ABOUT OUR PEOPLE. And that is reflected in our commitment to providing excellent benefits including: zero-dollar healthcare plan option, flexible hours & PTO, company-paid life insurance along with paid short- and long-term disability insurance, 14 paid holidays (including your birthday!), Sundays off, and a 401k with company match.

The Community Manager is responsible for the overall operations, financial performance, occupancy, compliance, and resident experience of an affordable housing community. This role leads onsite staff, oversees LIHTC compliance, manages budgets and property performance, and ensures exceptional service for residents, prospects, and ownership.

Who We're Looking For:

We're seeking a hands-on leader who thrives in a fast-paced, ever-changing environment. The ideal candidate has strong affordable housing experience, excellent leadership skills, and a proven ability to navigate challenges, drive results, and build strong teams. This community requires someone who is resilient, adaptable, and committed to making a long-term impact through operational excellence and resident-focused service.

RESPONSIBILITIES:

• Always maintain high-quality customer service


• Oversee and directly manage operations to ensure property occupancy and revenue are maximized


• Follow budget constraints while ensuring property quality is as high as possible


• Document up to date financial goals, expenditures, owners' reports, and income accurately


• Oversee leasing process for properties by reviewing, approving, and managing prospective applications, pricing, and renewals


• Oversee LIHTC compliance and affordable housing requirements for the community


• Ensure certifications, recertifications, income qualifications, and resident files are completed and maintained in accordance with LIHTC program requirements


• Ensure compliance with applicable affordable housing regulations and program requirements


• Oversee highly skilled staff through hiring, training, and performance management


• Leads team members through regular meetings and communication touchpoints, using in-person, phone, and/or video to connect


• Maintain high-quality resident relations (via in-person, written, phone, or video communication as appropriate) by working with owners to ensure high retention rates, successful owner functions, address complaints and concerns in a timely manner, and adherence to company policy, state, and local laws


• Demonstrate a safe, clean, and productive work environment while also ensuring staff follow the same standards

QUALIFICATIONS:

• Must have a high school diploma or equivalent; a college degree in a related field is preferred.


• At least 2 years of residential property management or related experience is required.


• Additional management experience is required.


• Previous affordable housing/LIHTC property management experience is required.


• Experience with LIHTC certifications, recertifications, income qualifications, and resident file compliance.


• Working knowledge of affordable housing compliance requirements and regulations.


• Ability to maintain property and resident files in accordance with LIHTC program requirements.


• Must have a medium to high level of proficiency with Microsoft Office applications, including Excel, Word, and Outlook.


• Experience with ResMan property management software is preferred.


• Must be able to read, write, and communicate in English and perform basic to moderate mathematical functions.


• Position requires a valid driver's license with an acceptable driving record and appropriate vehicle insurance coverage.

SKILLS AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Embodies Laramar Core Values


• Strong oral and written communicator


• Positive attitude, organization with strong attention to detail required


• Participate in proactive team efforts to achieve departmental and Company goals


• High level of professional communication, customer service, organizational, administrative, and time management skills


• Ability to learn, adapt to, and excel at company software and potential changes

SUPERVISORY EXPECTATIONS:

Directly supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and disciplining employees; addressing complaints, concerns; and resolving problems.

PERKS OF THE JOB:

• 14 paid holidays (including your birthday!):


• Sundays off


• Paid 401k match


• Zero-dollar healthcare plan option


• Flexible hours & PTO


• Company-paid life insurance


• Paid short- and long-term disability insurance

Physical Demands and Work Environment: (The phrases \"occasionally,\" \"regularly,\" and \"frequently\" correspond to the following definitions: \"occasionally\" means up to 1/3 of working time, \"regularly\" means between 1/3 and 2/3 of working time, and \"frequently\" means 2/3 and more of working time.)

• The work environment is a typical residential-multi family environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with staff, clients, and vendors.


• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• While performing this job's duties, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, stoop, kneel, crouch, or crawl.


• The employee must regularly lift and/or move up to 20 pounds and should do so in a sound and safe manner. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.