Community Manager

tcbinc

Chicago (IL)

On-site

USD 70,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Medical insurance

PTO & holidays

401(k) with company match

Life & disability insurance

Job summary

The Community Builders, Inc. (TCB) invites applications for a Community Manager to oversee on-site operations, budgets, and resident services.

This leadership role reports to the Regional Director of Property Management and ensures regulatory compliance and financial performance while maintaining a quality living environment. The position requires five days per week in the office, strong communication skills, and a focus on customer service.

Qualifications

BA/BS and at least 5 years in a progressive property management path, supervisory experience.
Knowledge of Federal Housing Laws and regulatory policies; Fair Housing guidelines a must.
Strong budget, financial, and reporting skills with experience in operating budgets and rent collections.

Responsibilities

Develop and manage operating budgets and billing processes; monitor revenue and rent collection.
Ensure compliance with regulatory requirements and Fair Housing guidelines; prepare audits.
Lead on-site team performance; recruit, train, coach, and evaluate staff; maintain positive relationships.
Oversee property upkeep, safety, risk management, and work-order/incident documentation.
Deliver outstanding resident service, communicate clearly, and coordinate activities with housing staff.

Skills

Budget management

Regulatory compliance

Yardi experience

Microsoft Office (Word, Excel, Outlook

Customer service

Leadership

Second language a plus

Education

BA/BS in relevant field

5+ years in residential property management

Supervisory/management experience

COS/LIHTC/ARM/CPMC designations preferred

Tools

Yardi

Excel

Word

Outlook

Job description

About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on‑site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring their adherence to TCB’s Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements. This position has a requirement of five days a week in office.

Essential Functions:

Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow‑up and reporting; leasing procedures and compliance with affirmative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
Corporate Committees Group
Attend trainings, seminars and conferences
Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities:

Excellent budget and financial management skills
Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Knowledge of Federal Fair Housing Laws & Guidelines a plus
Demonstrated excellent customer service skills are necessary to be successful in this role
Ability to speak a second language is a plus!
Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
Leadership skills and understanding of effective management of personal development for all employees desired

Physical Demands & Work Environment:

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

BA/BS and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred.

Benefits