Community Manager

The Community Builders, Inc.; Northern (KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Paid Holidays

HSA contributions

Life & Disability Insurance

401(k) with company match

FSA commuter/parking

Employee Assistance Program

Job summary

The Community Builders, Inc. is seeking a Community Manager to lead on-site operations, manage budgets, and ensure a quality living environment. This role emphasizes strong resident service, regulatory compliance, and collaboration with the on-site team to uphold TCB’s mission.

Five days per week in-office, with duties including budgeting, vendor coordination, and safety inspections. A BS/BA in property management and 5+ years of experience are preferred, along with experience using Yardi or

Qualifications

• BA/BS in Residential Property Management or related field.
• 5+ years in progressive Property Management roles, supervisory experience preferred.
• Strong budgetary and financial management capabilities.
• Excellent written and verbal communication skills.

Responsibilities

• Manage operating budgets, billing, reporting, and rent collection.
• Oversee property upkeep, inspections, risk management, and compliance with audits.
• Provide outstanding resident service and foster community programs.
• Recruit, train, coach, and evaluate team members; collaborate with HR.
• Occasional on-call duties; available for emergencies and weekends as needed.

Skills

Budget management

Regulatory compliance

Customer service

Communication skills

Education

BA/BS in Residential Property Management

Tools

Yardi

Microsoft Office

Job description

About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring their adherence to TCB’s Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements. This position has a requirement of five days a week in office.

Essential Functions:

• Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affimative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
• Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
• Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
• Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
• Attend trainings, seminars and conferences
• Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities:

• Excellent budget and financial management skills
• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
• Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
• Excellent verbal and written communication skills required
• Knowledge of Federal Fair Housing Laws & Guidelines a plus
• Demonstrated excellent customer service skills are necessary to be successful in this role
• Ability to speak a second language is a plus!
• Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
• Leadership skills and understanding of effective management of personal development for all employees desired

Physical Demands & Work Environment:

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

BA/BS and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred.

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Range: $60-75k

The Community Builders is an equal opportunity employer.