Community Manager

The Community Builders, Inc.

Boston (MA)

On-site

USD 85,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental & vision insurance

12 paid holidays & PTO

Health Savings Account contributions

Life & Disability Insurance

403(b) retirement plan with company  匹

Commuter/parking FSA

Employee Assistance Program

Job summary

The Community Builders, Inc. (TCB) is seeking a Community Manager for a 202-unit community in Boston's Jamaica Plain. You will oversee budgets, occupancy, facilities, and resident services to promote stability and a high-quality living environment.

This role requires strong leadership, regulatory knowledge, and a focus on customer service. Collaboration with internal teams and community partners is essential, including on-call availability and weekend coverage as needed.

Qualifications

BA/BS in related field and 5+ years in residential property management are required.
Experience with affordable housing regulatory programs and lease compliance is essential.
COS, LIHTC, ARM or similar designations are preferred.

Responsibilities

Develop and manage operating budgets and financial reporting.
Oversee maintenance, safety, and regulatory audits; ensure lease compliance.
Provide outstanding resident service and coordinate with Life and Pine Street Inn staff.
Recruit, train, and lead on-site team; conduct performance reviews.
Attend trainings and be available for emergencies and on-call duties.

Skills

Budget management

Regulatory compliance

Lease enforcement

Microsoft Office & Yardi

Communication skills

Fair Housing knowledge

Customer service

Bilingual (plus)

Leadership

Team collaboration

Education

BA/BS in related field

5+ years in residential property management

COS/LIHTC/ARM designations (preferred)

Tools

Yardi

Microsoft Office (Word/Excel/Outlook)

Job description

Career Opportunities with The Community Builders

A great place to work.

Careers At The Community Builders

Current job opportunities are posted here as they become available.

About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

This community, located in Boston's Jamaica Plain neighborhood, consists of 202 residential apartments, including 62 apartments for family and 140 apartments for individuals who have experienced homelessness. As a joint venture between The Community Builders and the Pine Street Inn, the community offers a unique opportunity to advance the meaningful missions of both organizations while making lasting impact in the lives of residents.

The Community Manager will work collaboratively with internal teams, residents, and community partners to promote high-quality resident experience and support positive outcomes across the community. You will contribute to creating a safe, welcoming, and inclusive environment while strengthening the overall well-being and stability of residents.

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of property operations and on-site team performance. They manage the property operating budget, with the primary goals of increasing cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will ensure adherence to TCB’s mission, policies, and procedures; and that the site is in compliance with regulatory requirements.

Essential Functions:

Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with **Affirmative Fair Housing Marketing Plan** and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life and Pine Street Inn staff, maintaining regular communication to promote resident housing stability, address emerging needs, and provide effective leadership and support.
Recruit, train, coach, supervise and motivate team members and provide performance evaluations.
Attend trainings, seminars and conferences
Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities:

Excellent budget and financial management skills
Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
Ability to balance empathy and kindness with strict adherence to lease compliance
Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Knowledge of Federal Fair Housing Laws & Guidelines a plus
Demonstrated excellent customer service skills are necessary to be successful in this role
Ability to speak languages in addition to English is a plus!
Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
Leadership skills and understanding of effective management of personal development for all employees desired

Physical Demands & Work Environment:

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Experience working in housing communities serving residents with histories of homelessness, substance use disorders, and trauma is preferred.

BA/BS and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred.