Community Manager

Office Evolution; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Office Evolution Austin Arboretum is seeking a Community Manager to welcome members, guests and prospective clients, manage day-to-day operations, and support sales and marketing initiatives.

You will build relationships, coordinate tours, onboarding, events, and social media activity, maintain HubSpot CRM records, and ensure the workspace reflects Office Evolution standards in a fast-paced, member‑focused environment.

Qualifications

• Strong passion for delivering exceptional customer experiences.
• Excellent verbal and written communication skills.
• Highly organized with strong time-management and multitasking abilities.
• Comfortable supporting sales efforts and guiding prospects through the customer journey.
• Experience managing social media content and community engagement.

Responsibilities

• Create an outstanding experience for members, guests, and visitors every day.
• Build strong relationships with members and learn about their businesses to support their needs.
• Welcome new members and ensure a smooth onboarding experience.
• Respond promptly and professionally to inquiries, requests, and concerns.
• Conduct tours for prospective clients and support the sales process via phone, email, and in-person interactions.
• Maintain accurate records in HubSpot CRM and other systems.
• Manage meeting room reservations, day office bookings, mailbox services, and business address services.
• Coordinate mail and package handling with accuracy.
• Maintain clean, organized office, meeting, kitchen, and common areas.
• Oversee local social media activity and support local marketing initiatives.
• Organize internal networking and community events to drive engagement.
• Assist leadership in achieving occupancy, revenue, and customer satisfaction goals.

Skills

Customer service

Hospitality

Interpersonal skills

Communication

Organizational skills

Sales support

Social media management

CRM software

Education

Postsecondary education in business/hospitality/marketing

Tools

HubSpot CRM

Microsoft Office

Google Workspace

Scheduling tools

Job description

Office Evolution | Austin Arboretum | Full-Time, On-Site

About Office Evolution

Office Evolution is a leading provider of flexible workspace solutions, with more than 80 locations nationwide. We offer coworking memberships, private offices, virtual office services, and meeting spaces that help entrepreneurs, professionals, and growing businesses thrive.

At Office Evolution, we believe work should be flexible, professional, and community-driven. Our team is passionate about delivering exceptional customer experiences while creating an inspiring place for people to connect, collaborate, and grow.

As we continue to expand our Austin Arboretum location, we are seeking an energetic and customer-focused Community Manager to join our team.

About the Role

As Community Manager, you will be the face of Office Evolution and play a key role in creating a welcoming, professional, and engaging experience for members, guests, and prospective clients.

You will oversee the day-to-day operations of the business center, build strong relationships with members, support sales and marketing initiatives, and help foster a vibrant business community. Success in this role comes from delivering exceptional service, proactively anticipating member needs, and ensuring our workspace consistently reflects the high standards of the Office Evolution brand.

What You'll Do

• Create an outstanding experience for members, guests, and visitors every day.
• Build strong relationships with members and learn about their businesses to better support their needs.
• Welcome new members and ensure a smooth onboarding experience.
• Respond promptly and professionally to inquiries, requests, and concerns.
• Conduct tours for prospective clients and support the sales process through phone, email, and in-person interactions.
• Maintain accurate records and activities within HubSpot CRM and other systems.
• Manage meeting room reservations, day office bookings, mailbox services, and business address services.
• Coordinate mail and package handling with accuracy and attention to detail.
• Maintain clean, organized, and professional office, meeting, kitchen, and common areas.
• Manage and support local social media activity, support local marketing initiatives, and franchise-led campaigns.
• Organize internal networking and community events that encourage member engagement and collaboration.
• Assist center leadership in achieving occupancy, revenue, and customer satisfaction goals.

What We're Looking For

• Passion for customer service, hospitality, and creating exceptional experiences.
• Strong interpersonal skills with the ability to build relationships and foster community.
• Excellent verbal and written communication skills.
• Highly organized with strong time-management and multitasking abilities.
• Comfortable supporting sales efforts and guiding prospects through the customer journey.
• Experience managing social media content and community engagement.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, scheduling tools, and other business applications.
• Detail-oriented with the ability to follow processes consistently.
• Ability to learn new systems and technology quickly.

Preferred Qualifications

• Experience in coworking, hospitality, property management, office administration, customer service, or a similar client-facing environment.
• Postsecondary education in business, hospitality, marketing, or a related field.
• Experience with CRM systems, booking platforms, or membership-based businesses.

Why Join Office Evolution?

• Be part of a growing, nationally recognized brand.
• Work in a professional, collaborative, and entrepreneurial environment.
• Build meaningful relationships with local business owners and professionals.
• Make a direct impact on member satisfaction, community growth, and business success.
• Join a team that values service, professionalism, and continuous improvement.

Location: Austin, TX (Arboretum)

Schedule: Full-Time, On-Site

• If you enjoy creating exceptional customer experiences, building community, and helping businesses succeed, we'd love to hear from you.