Community Manager

Chandler Management Corp; Alabama; On-site; USD 52,000 - 75,000; Full time

Job summary

Chandler Management Corp. is seeking a Community Manager to lead on-site operations for a multifamily property in Alabama. You will supervise staff, manage budgets, ensure financial performance, and deliver quality service to residents.

The role requires strong communication, housing compliance knowledge, and the ability to coordinate maintenance, leasing, and marketing activities with the management team.

Qualifications

• Experience managing multifamily properties.
• Knowledge of current Fair Housing laws.
• Ability to supervise staff and manage budgets.
• Strong written and verbal communication.
• Detail-oriented and able to work under pressure.

Responsibilities

• Schedule and supervise on-site staff.
• Manage budgeting, occupancy, and operating expenses.
• Ensure compliance with company policies and procedures.
• Market and lease apartments; respond to inquiries.
• Maintain resident relations and address concerns.
• Prepare reports and participate in owner reviews.

Skills

Multifamily property management

Budget management

Staff supervision

Fair Housing knowledge

Communication skills

Rent collection & financial reporting

Operations planning

Marketing & leasing

Policy compliance

Education

Property management certification (ARM/CAM)

Tools

Property management software

Job description

Job Description

Job Description

JOB PERFORMANCE STANDARD – Community Manager

SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS

The following attributes are desirable for job success: experience in managing multifamily properties, industry designations (ARM, CAM, etc),knowledge and understanding of current Fair Housing laws, the ability to supervise staff, financially savvy and ability to manage to a budget, ability to communicate effectively in both written and verbal form, safety conscious, preference for detail work, ability to work well under pressure, multi-task, self-motivation and self-direction, ability to work with/without direct supervision and the ability to motivate and develop a team and be a team leader. Must have the ability to partner well with direct supervisor and management company support staff (HR/Accounting/IT).

SUMMARY OF FUNCTIONS

This is a supervisory position with authority, responsibility, and accountability to plan, implement and monitor operations, profitability, quality service, marketing and resident relations of the property, while maintaining the owner's investment. Utilize management skills to train, motivate & empower our associates to reach their goals and those of our property.

ESSENTIAL FUNCTIONS

1. 1) Schedule, supervise and direct the daily activities of all on-site staff.
   • a. Recruit, hire, manage and provide feedback to employees to ensure community performance and adequate staffing.
   • b. Prioritize, assign and monitor daily activities, service requests, and make-ready priorities, and renovation/construction projects.
   • c. Conduct training, coaching and disciplinary action, as needed, per standards of the management company.
   • d. Complete performance appraisals as scheduled and address employee coaching or employee relations matters
   • e. Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members.
   • f. Supervise management of inventory system in conjunction with maintenance supplies and personnel.
   • g. Responsible for managing staff schedules and controlling overtime.
   • h. Conducts weekly meetings with staff members.
2. 2) Responsibility of fiscal budgetary compliance to approved operation budgets.
   • a. Complete budget preparation, and annual property inspection for same.
   • b. Review interim financial statements weekly, manage purchases throughout the month to budget.
   • c. Achieve budget goals regarding occupancy, expenses, and net operating income.
   • d. Review monthly financial statements and report on any variance from budget.
   • e. Negotiate for supplies and services with vendors and contractors to achieve best possible prices.
   • f. Advise supervisor of any potential expense overages before they occur.
   • g. Ensure all invoices are processed and/or posted on a routine basis per company standards.
   • h. Control petty cash fund and/or purchase card usage.
   • i. Be knowledgeable and adhere to all pricing, purchasing and variance guidelines set forth in the management agreement for the property.
   • j. Participate in owner operations/financial review conference calls and owner site visits as needed.
3. 3) Compliance with management company personnel and operations policy and procedures and compliance to company standards.
   • a. Stay up to date with current policies and guidelines, maintain policy manual as changes are effected, review and monitor policies with employees to ensure compliance.
   • b. Inspect property daily to ensure a quality presentation of the community.
   • c. Maintain resident relationships, take ownership of resident complaints and problems relating to service and lease provisions and work to swiftly resolve.
   • d. Prepare and ensure timely and accurate submission of all reports per standard.
   • e. Process new residents in accordance with the management company's Statement of Rental Policy.
   • f. Maintain records and resident files in an orderly and complete manner as specified by the management company's policy.
   • g. Collect rent, maintain account records, and make daily bank deposits per standard.
   • h. Prepare timely legal action for eviction when necessary. Place accounts for collection per policy.
   • i. Report any property emergencies to immediate supervisor (example, fire, hurricanes). Be prepared to manage the emergency according to company procedure. Complete incident report within 24 hours of knowledge and submit to your Regional Manager, HR Manager, and Sr. VP.
4. 4) Provide effective marketing and communications, advise management of pertinent issues as related to the community, market, or other respective issues.
   • a. Prepare advertising and marketing plan for the community and execute approved marketing plans.
   • b. Show and lease apartments, handle telephone inquiries.
   • c. Conduct periodic market surveys.