Community Loan Officer

Greater Des Moines Habitat For Humanity Inc; Des Moines (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

A non-profit organization focused on affordable housing in Des Moines seeks a Community Loan Officer. This role entails assisting low-to-moderate-income individuals in obtaining mortgages, managing loan pipelines, and ensuring customer satisfaction throughout the lending process. Candidates should have mortgage loan experience, strong communication skills, and the ability to work independently. This position supports the mission of making homeownership accessible to the community.

Qualifications

• 2 years mortgage loan experience required.
• State-licensed as a Mortgage Loan Originator or ability to obtain within 60 days.
• Ability to prioritize and complete multiple tasks effectively.

Responsibilities

• Serve as the primary contact for homeownership queries.
• Assist with loan applications and provide program explanations.
• Manage a pipeline of loans ensuring timely compliance.

Skills

Excellent written skills

Excellent verbal skills

Organizational skills

Customer service skills

Strong computer skills

Education

BA/BS degree preferred

Tools

Underwriting Software

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

General Position Summary:

The Community Loan Officer is responsible for delivering an affordable mortgage product, helping make homeownership possible for many low-and-moderate income individuals and families in our community.

Responsibilities

1. Serves as the primary first point of contact for individuals and families who are starting their journey towards home ownership.
2. Accepts new applications for mortgage loans.
3. Explains GDMHFH programs in detail to instill hope to the homebuyers throughout the lending and counseling process.
4. Assists homebuyers with completing the pre-application form.
5. Completes credit analysis and underwriting for all homebuyers.
6. Follows-up with homebuyers to collect outstanding documents in a timely manner.
7. Evaluates homebuyers lending needs and recommends appropriate loan products.
8. Ensures an effective transition to a Home Ownership Navigator, Financial Counselor, or referral to an external partner.
9. Manages a pipeline of loans and maintains timely and compliant flow through the process.
10. Analyzes homebuyer’s credit history, collateral and other financial information.
11. Completes all loan documentation and ensures pre-screening information is complete.
12. Provides excellent customer service by effectively communicating and cooperating with all internal and external customers.
13. Monitors and ensures closing dates and company deadlines are met.
14. Keeps abreast of changes in policies and procedures, standards and regulations applicable to the company and the mortgage industry.
15. Understands and applies local, state and federal regulations related to processing mortgage loans.
16. Fulfills all requirements to maintain M.L.O. license.

Loss Mitigation Responsibilities

1. Contact homeowners with overdue accounts and attempt to either collect payments or create a plan to get homeowners back on track.
2. Monitor GDHFH delinquent accounts and identify homeowners who may need financial counseling.
3. Maintain records of contacts and attempted contacts with delinquent homeowners as well as records any payments collected from the customer.
4. Create or assist with the creation of routine reports and analysis at the direction of the Lending Services Manager.
5. Serve as the initial point of contact for homeowners with past-due mortgage balances.
6. Negotiate payment arrangements, within given authority, with the goal of keeping homeowners current on their mortgages and delinquencies to a minimum standard.
7. Responsible for analyzing the homeowner’s financial situation and making recommendations, in conjunction with Homeownership Services Team, on loan modifications/workout options to resolve more serious delinquencies
8. Identify, maintain, track and log requested documentation for loan modification review and communications with homeowners.
9. Submit regular reports on the status of unpaid accounts and any repayment progress.
10. Actively seek out resources for referrals that may help homeowners with their financial situation.
11. Work with foreclosure attorney on mortgages that enter the foreclosure process.

Additional Responsibilities

1. Promotes GDMHFH throughout our footprint by community engagement that includes partnering with realtors, banks, community leaders, etc.
2. Build long lasting relationships with homeowners.
3. Adaptable to changes on processes, procedures, affiliate strategies, market conditions, internal software, etc.
4. Collaborates with the Lending Service Team members to effectively service existing homeowners.
5. Works in close proximity with Homeownership Services Team throughout the home buying experience.
6. Sets realistic expectations with homebuyers on the lending process and Habitat programs.
7. Ability to self-manage applications, initial homeowner inquiries, day-to-day activities, community involvement, etc.
8. Willingness to work occasional Saturdays.
9. Collect outstanding documents during pre-screening process.
10. Administrative Support – provides other support or work on special projects as needed.

Requirements

• BA/BS degree preferred.
• 2 years mortgage loan experience.
• State-licensed as a Mortgage Loan Originator required or ability to obtain licensing within 60 days.
• Excellent written, verbal, and organizational skills.
• Excellent customer service skills.
• Ability to prioritize, work independently and complete multiple tasks in an effective manner.
• Strong computer skills in Underwriting Software and Microsoft Office applications required (specifically Word, Excel and Outlook; PowerPoint a plus).
• Demonstrates the ability to use commonly-used concepts, practices and procedures within the field.
• Must meet or exceed the ability to demonstrate the 5 core and common competencies outlined below.
• Convey clear, concise information to others, using verbal or other appropriate communication techniques.
• Complete formal training plan and assignments as required.
• Treat others in a nondiscriminatory, lawful and ethical manner, respecting the differences among people, and the value they bring to GDMHFH.
• Follow safe practices in all work activities to avoid injuries and accidents.
• High integrity and confidentiality required.

Job Competencies

(Please list at least one and up to three additional that are specific to the department(s) in which an individual serves):

• Demonstrate commitment to Greater Des Moines Habitat for Humanity’s Mission and Core Values of:
• Build Faith & Compassion
• Build a Safety Mindset
• Build as Stewards
• Build Solutions
• Build with Heart