Community Life Service Coordinator

The Community Builders, Inc.; New York (NY); On-site; USD 65,000 - 68,000; Full time

Job summary

A leading nonprofit real estate developer, The Community Builders, seeks a Community Life Service Coordinator in New York. This role involves engaging residents, coordinating community programs, and building partnerships to enhance neighborhood life at Park Haven. Ideal candidates will have strong project management skills, a focus on community support, and experience in diverse environments.

Benefits

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO accruals

403(b) retirement plan with company match

Employer contributions to Health Savings Accounts

Company paid Life & Disability Insurance

Confidential, 24/7 Employee Assistance Program

Qualifications

• 3+ years in project management and coordination.
• Experience with community engagement and support programs.
• Fluency in Spanish is a plus.

Responsibilities

• Coordinates community programs at Park Haven, working with residents and partners.
• Leads the implementation of the Community Success Plan (CSP).
• Builds relationships and handles stakeholder engagement.

Skills

Leadership

Communication

Problem Solving

Relationship Building

Cultural Competence

Education

B.A.

Masters in Social Work or equivalent

Tools

Microsoft Office Suite

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life: Community Life is TCB’s place-based model that uses stable housing as a platform for connecting families, seniors and disabled households to community resources and opportunities. We engage residents in creating programs and building strategic partnerships with local stakeholders to create pathways to opportunities in early education, economic mobility, youth development, voting registration, health, and resident leadership. Community Life’s goal is to create equitable access to community supports, resource and opportunities for all residents so everyone can thrive. Position Description: Reporting to the Director of Community Life (New York/New Jersey), the Community Life Service Coordinator provides exemplary customer service to all residents, builds partnerships, manages relationship with stakeholders and local neighborhoods associations to coordinate amenities for the enjoyment of residents living at Park Haven, 178-unit mixed-income apartment community in the South Bronx. The CL Engagement Coordinator will work with various on-site staff and third parties at Park Haven and the surrounding community towards achieving objectives of the mixed-income site’s Community Success Plan (CSP). The CSP is annual plan that aligns with achieving goals outlined in TCB’s 5-Year strategic plan. The CL Engagement Coordinator will serve as a key liaison and representative of TCB, and is primarily responsible for leading the implementation of the CSP which requires working closely with residents, partners, the CL team based in New York City and 3rd party onsite Property Manager. The Engagement Coordinator will also work closely with our social service partner, Bronxworks, which has been contracted to provide supportive services and programs to 50 households under the Empire State Supportive Housing Program (ESSHI). His/her role will be to work with Bronxworks on the full integration of various programs that not only benefit ESSHI households, but all residents living at Park Haven. Essential duties and responsibilities:

• Welcomes all residents and visitors in a warm, courteous, and professional way while adhering to TCB’S customer services standards of excellence.
• Projects a consistent image that compliments the property through appearance and service orientation while ensuring rules and regulations are enforced by effectively assisting residents with concerns and by addressing issues to minimize escalation.
• Builds relationships with residents to better understand culture, preferred language, interest and type of amenities or programs they would prefer to have on site.
• Develops and maintains relationships with Bronxworks staff members, as well as other community stakeholders, local partners, and neighborhood associations to provide social and recreational amenities for the enjoyment of Park Haven residents.
• Represents TCB and TCB’s interest at the site with residents, partners, and 3rd party PM.
• Conduct new welcome orientations for new residents
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door knocking.
• Attend monthly coordination meeting with 3rd Party PM
• Inspects and monitors programming spaces on a regular basis, and places repair work orders to the 3rd party management as needed.
• Conducts an annual Community Life Questionnaire (CLQ).
• Develops and coordinates the implementation of the Community Success Plan (CSP) in coordination with the Director of Community Life.
• In partnership with Bronxworks, coordinates programming for the lounge area and community spaces for resident activities.
• Works with Director of Community Life to identify funders, oversees grant funded activities and manages progress towards fulfilling grant deliverables.
• Keeps Director of Community Life, Property Manager and site team appraised of issues affecting residents’ wellbeing, health, and safety.
• Participates in professional development opportunities and contributes best practices to the professional learning communities, as appropriate.
• Manages administrative tasks required for securing and executing contracts or Memorandum of Agreements with providers and partners to carry out on-site programming.
• Represents organization in a professional and ethical manner when meeting with area agencies, funding entities and community stakeholders.
• Attend trainings and continue education opportunities offered by the Community Life HUB team
• Performs other project-related duties as needed.

Required Knowledge, Skills and Abilities:

• An entrepreneurial spirit, demonstrated leadership potential and interest in motivating and energizing people
• Ability to build and maintain positive relationships with a wide variety of stakeholders, including but not limited to senior staff, volunteers, interns, government officials, community partners, organization donors
• Ability to engage, communicate and collaborate with residents of diverse socioeconomic, racial, cultural, and ethnic backgrounds.
• Dedicated, motivated, creative, and thoughtful - a team player
• Fluency in Spanish is a plus

Education and Experience Required:

• B.A. required. Masters preferred in Social Work, Urban or Community Affairs, Urban Studies or other equivalent degree.

• 3+ years in project management and coordination. Some experience in or exposure to at least one of TCB’s CL outcomes (e.g. housing stabilization, health, community engagement, financial self-sufficiency, workforce development)
• Excellent organizational, communication (oral and written), and problem-solving skills.
• Strong personal initiative, attention to detail, and ability to work independently when required
• Experience with non-profit organizations connecting community residents to opportunities in the areas of education, financial stability, and workforce development,
• Highly proficient in Microsoft Office suite (e.g. word, excel, PowerPoint)
• Evening and weekend work may be required.
• Prior experience working in the hospitality industry a plus

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

Salary: $65-68k

The Community Builders is an equal opportunity employer.