Community Life Senior Manager

tcbinc; Boston (MA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO

Health Savings Account contributions

Life & Disability Insurance

403(b) retirement plan with company

Tax-advantage accounts: commuter/park,

medical & dependent care FSA

Hospital & Critical Illness Insurance

Confidential, 24/7 Employee Assistance

Pay Range: $75-80k

Job summary

The Community Builders, Inc. (TCB) is seeking a Senior Manager of Community Life in Boston to oversee program operations at two affordable housing properties and a food pantry.

You will supervise staff, collaborate with residents and partners, and advance housing stability and mobility initiatives. Responsibilities include implementing CSP, coordinating data collection, managing partnerships, and guiding staffing and budget delivery to maximize impact for residents across the portfolio.

Qualifications

• Bachelor's degree required; graduate degree preferred.
• 5+ years related experience, including supervision of staff.
• Fluency in English and Spanish (oral and written) required.
• Experience using data and evaluations to inform practice and design.
• Experience building partnerships with social service providers and organizations.

Responsibilities

• Develop and implement the Community Success Plan (CSP) and report progress.
• Supervise CL Service Coordinators, interns, and volunteers with accountability.
• Report progress and manage CL activities, including the food pantry, to ensure quality.
• Support residents facing housing instability with referrals to resources.
• Coordinate biennial CLQ data collection from residents across sites.
• Collaborate with property management to assess issues and provide referrals.
• Build partnerships with local providers, hospitals, universities for housing stability and mobility.
• Provide move-in orientations for residents entering permanent housing.
• Guide staffing, site operations, and programming; manage MOUs and petty cash.
• Ensure CL staff input data into the CL Connect database; monitor grant deliverables.

Skills

Partnership building

Staff supervision

Data-driven practice

Resident engagement

Assessment skills

Organizational skills

Communication skills

Problem solving

Self-motivation

Bilingual English/Spanish

Education

Bachelor's Degree

Graduate degree preferred (Social Work/Psychology)

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voter registration, healthy living, and resident leadership.

The Community Life Senior Manager role at TCB

The CL Senior Manager works in close collaboration with TCB Property Management and Development teams to ensure CL operational excellence across the Boston Community Life portfolio. The position oversees the implementation of Community Life activities at two affordable housing properties in Dorchester and a small multi-service food pantry, in addition to supporting a neighborhood economic mobility initiative. The CL Senior Manager will supervise up to three CL Service Coordinators and work closely with residents, key stakeholders and partners to create pathways to resources and opportunities for every resident living in TCB Community Life properties.

Under the direct supervision of the Director of Community Life – Dorchester, Boston, the CL Senior Manager will:

• Manage the development and implementation of the Community Success Plan (CSP), an annual workplan outlining strategies and activities that fit into properties’ strategic objectives; assess and report on progress regularly

• Supervise Community Life Service Coordinator(s), interns, and volunteers, ensuring accountability of site team for carrying out the programs and activities included in the site’s CSP and operations of the food pantry

• Report on progress and exercise authority as needed while managing CL activities to ensure high quality and resident-centered approaches.

• Support residents experiencing housing instability by building trusting relationships and having a strong understanding of reliable, quality resources/organizations for which to make referrals, as needed;

• Coordinate the collection of the biennial Community Life questionnaire (CLQ) from 30% of the residents across Community Life sites.

• Collaborate with property management staff to assess complex issues; provide referrals and support as appropriate

• Develop and manage strategic systems and partnerships with local service providers, organizations, hospitals, and universities focused on the following areas: housing stability, safety, early education, youth development, workforce development, economic mobility, health and wellness and resident leadership

• Provide new move-in orientations, including for residents transitioning into permanent housing

• Provide strategic guidance regarding staffing, site operations/capacity, and programming Manage administrative tasks, like preparing MOUs required for executing contracts to carry out programming; oversee the timely submission of petty cash requests and reconciliation

• Ensure the collection and input of all program and performance data by all CL staff in the CL Connect database.

• Manage progress towards fulfilling grant deliverables and implement budget spending

• Participate in professional development opportunities and contribute to creating best practices

• Coordinate with staff to ensure effective communication between site team, community partners, agencies, funders, and TCB corporate support

• Collaborate with Community Life colleagues across Boston and participate in bi-monthly managers meetings

• Prioritize tasks and communicate progress, problems, and needs for additional support.

• Perform other project-related duties as needed

Here’s what we’re looking for

• Experience building and maintaining effective partnerships and working with social service providers and other organizations

• Demonstrated management/supervision ability and interest in motivating and energizing site staff, future hires, and partners

• Demonstrated experience and expertise in using data and evaluations to inform practice and design

• Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds in areas relating to housing stabilization and goal-setting

• The assessment skills to support residents' well-being

• Excellent organizational, communication (oral and written), and problem-solving skills

• Strong personal initiative, attention to detail, and ability to work independently

• Bachelor’s Degree required, graduate degree in Social Work, Psychology or related field highly preferred; 5+ year of related experience, with prior experience supervising staff

• Fluency in English and Spanish (oral and written) required

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Range: $75-80k

The Community Builders, Inc. is an equal opportunity employer.