Community Liaison Manager

Renew Heath + Recovery; Middletown (CT); Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off + holidays

Professional development

401(k) retirement plan

Job summary

Renew Health + Recovery seeks a remote Outreach Lead to supervise Community Liaisons and Alumni Coordinators from any eligible state. You will drive engagement, build partnerships, and align programs with recovery services and resources.

Ideal candidates bring 3+ years in behavioral health or alumni outreach, with CRM/EMR experience and strong collaboration skills. Compensation ranges from $65,000 to $80,000 yearly, based on experience.

Qualifications

• Associate's degree required; Bachelor's degree in a related field preferred.
• Remote role, but candidate must reside in CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, PA, TX.
• Minimum of 3 years of experience in behavioral health, recovery services, alumni services, or community outreach.
• Experience using CRM, EMR, Salesforce or similar data platforms.

Responsibilities

• Provide leadership, supervision, coaching, and performance management for Community Liaisons and Alumni Coordinators.
• Develop, implement, and continuously improve outreach strategies to increase engagement and alumni participation.
• Establish departmental goals, KPIs, and performance expectations for outreach and alumni activities.
• Monitor and evaluate program effectiveness, community impact, and engagement outcomes.
• Ensure consistency in program delivery, messaging, documentation, and stakeholder engagement practices.
• Develop policies, procedures, and best practices supporting PRA and Alumni Services operations.

Skills

Leadership

Coaching

Performance management

Strategic planning

Stakeholder engagement

Communication

Data analysis

Education

Associate degree

Bachelor's degree preferred

Tools

CRM

EMR

Salesforce

Job description

• Provide leadership, supervision, coaching, and performance management for Community Liaisons's and Alumni Coordinators.
• Develop, implement, and continuously improve strategies that increase community engagement, referral source development, alumni participation, and recovery support initiatives.
• Establish departmental goals, key performance indicators (KPIs), and performance expectations for outreach and alumni engagement activities.
• Monitor and evaluate program effectiveness, community impact, participation metrics, and engagement outcomes.
• Ensure consistency in program delivery, messaging, documentation, and stakeholder engagement practices.
• Develop policies, procedures, and best practices supporting PRA and Alumni Services operations.
• Oversee community outreach activities designed to increase awareness of Renew Health + Recovery services and recovery resources.
• Support Community Liaison's in building and maintaining relationships with community organizations, civic groups, recovery community organizations, faith-based organizations, educational institutions, healthcare providers, law enforcement agencies, EMS organizations, and other community stakeholders.
• Identify and cultivate partnership opportunities that strengthen local recovery ecosystems.
• Represent Renew Health + Recovery at professional meetings, conferences, networking events, coalitions, health fairs, educational forums, and recovery-focused activities.
• Develop and oversee educational presentations and training initiatives related to substance use disorder, recovery, wellness, and community resources.
• Promote community initiatives that reduce stigma and increase access to treatment and recovery support services.
• Ensure timely and accurate documentation of outreach activities, alumni engagement efforts, partnerships, and program outcomes.
• Monitor CRM, EMR, Salesforce, and other reporting systems for data accuracy and performance tracking.
• Analyze engagement reports and community metrics to identify improvement opportunities.
• Prepare regular reports for leadership regarding outreach impact, alumni engagement, partnerships, and program performance.

Minimum Qualifications

• Associate's degree required; Bachelor's degree in Human Services, Social Work, Psychology, Public Health, Healthcare Administration, Marketing, Communications, or related field preferred.
• This role is remote , but candidate must reside in one of the following states: CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, PA, TX
• Minimum of 3 years of experience in behavioral health, substance use disorder treatment, recovery services, alumni services, community outreach, business development, or related field.
• Exceptional understanding Renew Health + Recovery's IHAT program along with substance use disorders, recovery principles, and the recovery continuum of care.
• Experience utilizing CRM, EMR, Salesforce, or similar data management platforms.
• The annual salary range for this position in $65k - $80k, contingent on experience and education.

Key Competencies

• Displays strong and effective management as the leader of a field-based team
• Demonstrates flexibility in the face of environment and situation fluctuations
• Self-motivated to create new efficient and innovative clinical procedures and protocols as needed
• Ability to collaborate effectively with others
• Ability to manage and prioritize tasks in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to problem solve and focus in a fast-paced environment
• Ability to think critically and creatively
• Excellent computer skills including multiple virtual meeting platforms and EHR
• Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.)

Benefits Highlights

• Coverage: Health, vision and dental through Cigna, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.
• Balance: Competitive accrued Paid Time Off (PTO) plan, 10 paid Holidays, 2 paid floating Holidays of your choice, and 7 days of Sick Time.
• Development: Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.
• Retirement: 401(k) retirement plan with Voya.