Community Liaison – Hospice | Youngstown, OH

HarmonyCares Home Health; Boardman (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in home-based healthcare is seeking a Community Liaison to enhance patient access to vital services. This role involves engaging with patients, families, and referral sources to promote enrollment in various healthcare programs. The ideal candidate will excel in communication and organization, demonstrating a passion for improving healthcare access for those in need. Join a team dedicated to making a significant impact in the community while enjoying a supportive work environment with comprehensive benefits, including health insurance and professional development opportunities. This is a chance to contribute to a mission-driven organization focused on quality care in the home.

Benefits

Health, Dental, Vision, Disability & Life Insurance

401K Retirement Plan (with company match)

Tuition, Professional License and Certification Reimbursement

Paid Time Off, Holidays and Volunteer Time

Paid Orientation and Training

Great Place to Work Certified

Qualifications

• High school diploma or GED required with administrative or sales experience.
• Strong communication and organizational skills essential for success.

Responsibilities

• Responsible for inbound/outbound communication and business development.
• Market analysis and meeting goals with key decision makers in healthcare.

Skills

Excellent written and verbal communication skills

Strong organizational skills

Ability to work independently

Telephonic relationship building

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Report software

Job description

Overview

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficulty accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The Community Liaison, Home Health and Hospice is responsible for inbound/outbound communication and business development across all eligible business units (Medical Group, Home Health, Hospice, etc). The role acts as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The Community Liaison, Home Health and Hospice will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriad of services we bring to eligible patients in their respective market.

Essential Duties and Responsibilities

• Market analysis, along with competitive landscape, in which to differentiate our HC services to external referral sources
• Meet and exceed agreed upon F2F and virtual meeting goals with key decision makers
• Thoroughly understand eligibility and enrollment process of the HarmonyCares suite of businesses in a given market
• Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
• Schedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programs
• Provide direction on benefit enrollment program and processes
• Obtain Voluntary Alignment Form from patients, POAs, or guardians at all times
• Answer inbound calls from patients, families, and facility staff members regarding various eligible programs
• Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
• Oversee and document outreach calls conducted and meetings scheduled with external sources
• Ensure scheduled meetings with patients and their caregivers are attended timely
• Adhere to company policies and procedures related to patient outreach calls
• Complies with PHI and HIPAA guidelines
• Maintains consistent communication with Director- Enterprise Sales, Practice Managers, Hospice/HH Administrators, and local BU support staff
• Performs other additional duties as assigned

Qualifications

Required Knowledge, Skills and Experience

• High school diploma or GED
• Six months or more of administrative office experience or outside sales experience
• Must maintain a valid driver’s license and good driving record
• Excellent written and verbal communication skills
• Ability to work independently and complete multiple tasks
• Strong organizational skills
• Computer skills including but not limited to Word, Excel, Outlook, Report software
• Demonstrable success in quickly building telephonic relationships with eligible patients

Preferred Knowledge, Skills and Experience

• Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.